Support Engineer Systems
Resume:
Jesse Cunningham
F* Systems Support Engineer
Profile
Results-oriented F5 Systems Support Engineer with over 30 years of extensive technical and management experience. I managed F5 FULL PROXY systems, providing load-balancing, web performance optimization, and application delivery firewall. Skilled in configuring load-balancing for server application specifications and troubleshooting Layer 4 and Layer 7 protocol data. Experienced in implementing security planning, network capacity planning, and optimizing network performance. Proficient in managing Cisco Firewalls, F5 (LTM) Load balancers, Routers, Switches, and Nexus platforms. Adept at collaborating with cross-functional teams to ensure seamless network operations and providing training and mentorship to junior team members.
Employment History
F5 Systems Support Engineer at National Ground Intelligence Center, Rivanna Station
July 2016 — January 2025
- Managed F5 FULL PROXY system providing load-balancing, web performance optimization, and application delivery firewall
• Configured load-balancing according to server application specifications and acted as a Reverse Proxy to distribute network or application traffic
• Researched and supported applications with Layer 4 and Layer 7 protocol data, including IP, TCP, FTP, UDP, and HTTP
• Created forward web facing Nodes, Pools, and Virtual Servers, and configured Access Policies for required URL redirects
• Maintained, wrote, and demonstrated Irule scripting syntax for customizing inbound and outbound application trafficIn my role as F5 Systems Support Engineer at the National Ground Intelligence Center, Rivanna Station, I managed the F5 FULL PROXY system to provide load-balancing, web performance optimization, and application delivery firewall. I configured load-balancing according to server application specifications and acted as a Reverse Proxy to distribute network or application traffic. Additionally, I researched and supported applications with Layer 4 and Layer 7 protocol data, created forward web facing Nodes, Pools, and Virtual Servers, and maintained Irule scripting syntax for customizing inbound and outbound application traffic. Furthermore, I configured Access Policies for required URL redirects.
Details
*******@*****.***
Skills
F5 FULL PROXY Systems
Management
Load-Balancing
Configuration
Layer 4 and Layer 7 Protocol
Troubleshooting
Network Security Planning
Network Capacity Planning
Cisco Firewall Management
F5 (LTM) Load Balancer
Configuration
Cross-Functional
Collaboration
Principal Network Engineer at National Reconnaissance Organization
November 2015 — June 2016
- Lead planning, design, and transition of Legacy networks to Common Service Layer Network
• Offer 24-hour connectivity support to Mission Director
• Monitor Network abnormalities using network tools like HPOM, NNMI, and HPNA
• Implement network security measures to protect sensitive data
• Analyze network performance and optimize for efficiency Principal Network Engineer at Headquarters Information Data Center
January 2015 — August 2015
- Provide engineering support for HQIS Data Center's connectivity and infrastructure
• Manage and maintain Cisco Firewalls, F5 (LTM) Load balancers, Routers, Switches, and Nexus platforms
• Develop and implement network security protocols
• Oversee network capacity planning and optimization
• Collaborate with cross-functional teams to ensure seamless network operations
Communications Network Engineer at National Ground Intelligence Center, Rivanna Station
August 2005 — January 2015
- Coordinated with systems partners for finalizing designs and confirming requirements.
• Installed, configured, and upgraded network connectivity for Cisco F5 Big IP(LTM) Load Balancers and performed Virtual Server re-alignment connectivity via F5's.
• Implemented security planning for networks, including Web security activities, Intrusion Detection Security (IDS), and Intrusion Protection Security (IPS) on each network layer.
• Troubleshot and resolved Web application issues with a 100% success rate, while providing daily support for effective monitoring tools and analyzing computing and network needs.
• Developed and maintained accurate network documentation, provided guidance and training to junior team members regarding network security and managed Cisco ASA firewalls and network and server monitoring.
United States Navy
March 1990 — August 2005
- Led a team in maintaining and repairing complex electronic equipment.
• Developed and implemented training programs for new personnel.
• Conducted regular equipment inspections and maintenance to ensure optimal performance.
• Utilized advanced technical skills to troubleshoot and resolve equipment malfunctions.
• Collaborated with cross-functional teams to achieve mission-critical objectives.
LAN and WAN Network Manager/System Administrator at United States Navy
July 2002 — August 2005
- Directed Automated Information Systems Team supporting critical computer requirements and ongoing operations.
• Managed daily operations in network comprised of 70 offices and 300 clients.
• Implemented and directed upgrades and policies of workstations, servers, and Internet workstations.
• Coordinated all network security and anti-virus policies.
• Trained and mentored individuals of diverse backgrounds about technical and scientific programs.As LAN and WAN Network Manager/System Administrator for the United States Navy, I directed an Automated Information Systems Team supporting critical computer requirements and ongoing operations, managed daily operations in a network comprised of 70 offices and 300 clients, and implemented upgrades and policies resulting in 100% user output production for faster data processing. Additionally, I coordinated all network security and anti-virus policies and trained individuals of diverse backgrounds about technical and scientific programs.
WAN Manager at Communications Network LAN
July 1999 — July 2002
- Planned and managed 28 network upgrades for 1,500+ personnel, achieving 98% availability for LANs and WANs
• Led installation of 57 wide area circuits, enhancing redundancy and increasing overall bandwidth
• Supervised 12 military and 3 contract personnel to support data systems and technical networks capabilities by over 100%
• Organized installation of Gigabit Ethernet network backbone, saving $50K in administrative costs and $35K in installation costs
• Improved network stability, bandwidth capacity, and cost effectiveness through infrastructure transition
• Directed and managed division COMSEC account
• Received praise from European inspectors for implementation procedure improvements
• Installed and configured various Cisco routers
Leading Communications Control Manager at United States Navy May 1997 — June 1999
As a Leading Communications Control Manager in the United States Navy, I supervised 13 military personnel on communications action plans and accountability. I also implemented and managed troubleshooting of various voice, satellite, and data circuits. Additionally, I composed 50 communications connectivity plans of action, maintaining 99% reliability on 200 voice and 125 data circuits. Furthermore, I maintained shipboard Info Security database security systems for 400 user/clients and allocated shipboard equipment for communications support of Hf, Satcom, UHF, and VHF support, including WSC-3, WSC-5, and Demand Access Multiple Access (DAMA) equipment.
Defense Information Systems Agency Coordinator at United States Navy
May 1994 — April 1997
- Oversaw operations and patching of 740+ Defense Information Systems Agency tactical-links, trunks, and circuits.
• Maintained telecommunications upgrades for various links and trunks, conducting quarterly site surveys to ensure optimal communications connectivity.
• Prepared Request For Services (RFS) for ongoing connectivity requests and coordinated with vendors to align with Telecommunications Orders (TSOs).
• Directed link, circuit, and trunk cutovers, and telecommunications reconfigurations on specified projects, collaborating with Technical Control Facilities, nodes, and switching centers.
• Managed computerized databases of circuit records and logs for all active and pending circuits, links, and trunks. Technical Control Communications System Manager at United States Navy
March 1990 — March 1994
As a Technical Control Communications System Manager for the United States Navy, I supervised a 9-person team during an availability period. I qualified as Sectional Manager in 1 year, achieving an honor as Defense Information Systems Agency's 1991 Facility of the Year Award for transmission IV media. Additionally, I directed operations and patching of 540+ Defense Information Systems Agency tactical-links, trunks, and circuits.
• Supervised a 9-person team during an availability period
• Qualified as Sectional Manager in 1 year, achieving an honor as Defense Information Systems Agency's 1991 Facility of the Year Award for transmission IV media
• Directed operations and patching of 540+ Defense Information Systems Agency tactical-links, trunks, and circuits Education
Bachelor of Science in Information Systems Management December 2010
Associate of Arts in Computer Studies, University of Maryland May 2005
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