Customer Service Sales Associate

MATILYNN BROWN

aA ecLIe

************@*****.*** / 254-***-****

SUMMARY

Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and

inventory management. Display strong interpersonal skills coupled with the ability to handle customer

complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues

‘and contributing positively to team dynamics.

SKILLS

+ Upselling + Multitasking strength

+ Verbatwritten communication + Problem-solving

. Cash handling . Customer service

+ Sales strategies + Retail loss prevention

+ Outgoing personality + Stocking and receiving

EXPERIENCE

Sales Associate / Petco - Madison, AL 03/2024 - 01/2025

+ Performed floor moves, merchandising, display maintenance and housekeeping to keep sales

areas well-stocked, organized and current.

+ Developed trusting relationships with customers by making personal connections.

+ Organized stockroom shelves according to size, color or style.

+ Computed purchases and received and processed cash or credit payment.

+ Stocked shelves and supplies and organized displays to focus customer attention on specific

items.

+ Cleaned shelves, counters and tables to maintain organized store.

+ Answered customer inquiries regarding product features, pricing, and availability.

+ Conducted inventories on a regular basis to track stock levels.

Barista / White Bison - Athens, AL 12/2023 - 02/2024

+ Customized drink orders based on customer requests, demonstrating flexibility and attention to

detail.

Ground beans for espresso shots according to individual customer specifications.

Cleaned and sanitized service or seating areas, complying to health protocols and food safety

standards.

+ Labeled containers of milk for use in coffee drinks according to expiration dates.

Server / Ole town cafe - Ardmore, Tennessee 01/2023 - 04/2023

+ Responded to ad hoc cleaning duties at end of shift.

+ Maintained polite and professional demeanor to patrons to encourage inquiries and order

placements.

Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Ensured that each guest was served courteously, quickly, and efficiently.

Trained new employees on restaurant procedures and plating techniques.

Set up tables in between patrons to reduce wait times.

EDUCATION AND TRAINING

GED 01/2025

‘Calhoun Community College - Tanner, AL

+ Not graduated from high school, GED equivalent, stil in progress

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