Urgent Care Customer Service

ROSHAN SHETTY KURIYALA

Hamilton ON L*K*K* 519-***-**** **.****************@*****.***

Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Skills & Abilities

Good oral and written Communication and interpersonal skills

Customer Service

Health and safety compliance

Management skills

Microsoft Windows

Problem Solving

Teamwork

Speaks English and Hindi fluently

People Management and Caregiving

Essential Services

Medication organization

Disability and Dementia Care

Healthcare documentation

Vital Signs assessment

Urgent Care, personal care, vaccines

Home Healthcare and Quality Assurance

Work Experience

Housekeeper 2021 to Current

Revera Forest Heights Long Term Care Kitchener, Ontario

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cleaned bathrooms, including toilets, tubs, showers and sinks, changed bed linens and towels, tidied up rooms.

Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Replenished supplies such as drinking glasses and coffee cups in guest rooms.

Emptied trash receptacles throughout the property.

Medical Assistant 2022 to 2023

KW Urgent Care Clinic Kitchener, Ontario

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Personal Support Worker 2022

ParaMed Home Healthcare Kitchener, Ontario

Assisted clients with daily activities such as bathing, dressing, and grooming.

Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.

Collaborated with interdisciplinary team members to develop care plans for individual patients.

Monitored changes in client behavior and reported any concerns to nursing staff.

Housekeeper 2018 to 2020

Conestoga College (Compass Group) Kitchener, Ontario

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Maintained a clean linen closet by folding sheets neatly on shelves.

Responded to requests from guests regarding housekeeping needs.

Reported any maintenance issues or damage to supervisors immediately.

Care Team Supervisor 2007 to 2010

Kshema Hospital India

Led team meetings, acted as a change agent, quality improvement, health and safety and de-escalation of urgent client or staff calls

Developed and implemented policies to improve team performance.

Monitored team members' progress, provided feedback and guidance as needed.

Organized daily work schedules and delegated tasks to ensure timely completion of projects.

Evaluated individual team member's performance and provided constructive criticism when necessary.

Education

Personal Support Worker Certificate 2024

Academy of Learning ON

CPR Basic Training Certificate 2024

Ministry of Health

Business Administration Diploma 2020

Conestoga College

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