Customer Service Team Lead

Lucas Tyler Woods

***********@*****.*** • 309-***-**** • Bloomington, IL

Work Experience

● Panera Bread Co. Drive Thru Team Lead 08/2019 - 04/2022

● Managed daily operations and team performance in the drive-thru, ensuring excellent customer service and efficient order delivery.

● Destihl Brewery Food Runner 01/2022 - 04/2024

● Expertly garnished dishes and efficiently delivered them to the appropriate tables, ensuring exceptional service and presentation.

● John Deere Occupational Safety & Health Intern 05/2024 - 08/2024

● Assisted in the implementation of a pilot program for advanced automatic slowdown technology on forklifts to enhance safety and efficiency.

● Developed a comprehensive machine guarding inventory tool to document warehouse machinery and safety mechanisms, improving compliance and safety standards.

● Collaborated with team members on various projects, including stretching programs and new main aisle designations, to enhance operational efficiency and workplace ergonomics. Education

● Heartland Community College 08/2021 - 05/2023

● Associates in Science

● Illinois State University 08/2023 - 05/2025

● Bachelors in Occupational Safety & Health

Certifications, Skills, & Interests

● Certification: FEMA

● Skills: Toolbox talk experience, NIOSH Lifting Equation use for ergonomic assessments, brief experience with Cority and other management solution software tools

● Interests: Fishing, Hiking, Traveling, Reef Aquariums

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