Customer Service Data Entry Work From Home
Resume:
Genesis King
Kansas City, MO *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduler/Customer Service Representative
Advantmed LLC-Remote
January 2024 to October 2024
• Handled Inbound & Outbound calls daily assisting with various issues.
• Adhered to all compliance & HIPAA regulations and maintained security/patient confidentiality.
• Used amazing communication & outstanding computer skills on a day to day basis.
• Navigated highly advanced software to schedule different types of alignments for a wide range of insurance companies.
Appointment Specialist
Spherion-Remote
October 2023 to December 2023
• Displayed excellent customer service skills at all times, especially when dealing with people on the line.
• Handled the Inbound calls daily throughout the length of project. Customer Service Agent
Spectrum-Remote
August 2022 to October 2023
• Patiently spoke with different clients to ensure the best outcome possible.
• Displayed excellent customer service skills at all times, especially when dealing with people on the line.
• Assist ranges of people with big and small questions and/or concerns. Record Retrieval Specialist
Advantmed LLC-Remote
November 2021 to June 2022
Handled outbound phone calls to clients and/ or facilities. Interacted with businesses to complete several projects before their deadlines. Entering client data in various system softwares keeping information up to date. Front Desk Customer Agent
Hilton Hotel-Kansas City, KS
December 2019 to October 2021
Exhibited proficient typing skills.
Handled complaints and/or concerns in professional and courteous manner. Displayed excellent communication, coordination skills. Customer Service Representative
Walgreens-Oklahoma City, OK
April 2018 to October 2019
Assisted clients in resolving their concerns.
Entering customer data into various system softwares. Handled phones calls related to services and/or products. Finalized check outs and check ins.
Education
High school diploma
Washington High School - Kansas City, KS
September 2018 to June 2022
Skills
• Typing
• Communication Skills
• Research
• Data Entry
• Computer Operation
• English
• Conflict Management
• Computer Skills
• Medical Records
• Cold Calling
• Customer service
Additional Information
Reference
Manager/Leader: Angel Porter: 316-***-****
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