Customer Service Care
Resume:
MOU DUTTA
Email·**********@*****.***
Bachelors in Sociology, Diploma in Montessori & Nursery Education – Career Objective is to work in highly challenging & competitive environment where I would be able to explore my abilities and deliver my best.
EXPERIENCE
02-JUNE-2023-23 -April 24
PYP Homeroom teacher in IB
EDUCATOR, RADCLIFFE WORLD ACADEMY
EARLY YEARS AND PYP
HOMEROOM EDUCATOR
CERTIFICATION
IB PROFESSIONAL DEVELOPMENT,DEVELOPING LEADERS IN INTERNATIONAL EDUCATION
September 3, 2023
PYP Making the PYP happen: Implementing agency Cat 1
Organized by the IB Global Centre, Singapore and were led by experienced practitioners
experienced practitioners of the IB
1-JUNE 2020-31-MARCH 2023
ASSISTANT TEACHER/EDUCATOR,GURUKULA INTERNATIONAL RESIDENTIAL SCHOOL DEVELOPING LESSON PLANS, CONDUCTING VIRTUAL CLASSES FOR NURSERY,LKG,UKG PRIMARY, MIDDLE SCHOOL
ASSESSING PUPILS PROGRESS.
JANUARY 2019 – 25-MARCH -2020
TEACHER/EDUCATOR, MAPLE BEAR CANADIAN PRE –SCHOOL
Developing lesson plans with curriculum objectives, Assessing and recording a pupil’s progress throughout the term., Working with other staff to plan and coordinate work, Taking part in school weekend events, Being part of PTM, Maintaining discipline in the classroom, Preparing resources for lessons.
FEBURARY 2011 – SEPTEMBER 2018
CUSTOMER CARE EXECUTIVE, VODAFONE
Handling customer complaints from different touch points by providing resolution from backend within
specifies timeline, Monitoring customer service operations by coordinating with different stakeholders cross functionally through mails/con calls, Preparing Analysis & MIS reports on weekly/monthly basis,
Exploring new initiatives and opportunities through process change to provide a better service, Handling escalations from all sources and resolving critical, Expert in prioritizing the work to provide best in class customer service.
DECEMBER 2009 – JANUARY 2011
CUSTOMER CARE EXECUTIVE, V & K SOFTECH LTD
Handling customer complaints from different touch points by providing resolution from backend within specifies timeline, Monitoring customer service operations by coordinating with different stakeholders cross functionally through mails/con calls
MAY 2009 – NOVEMBER2009
BACKEND EXECUTIVE, GREENWAVE TECHNOLOGIES
Exploring new initiatives and opportunities through process change to provide a better service, Handling escalations from all sources and resolving critical, Expert in prioritizing the work to provide best in class customer service.
EDUCATION
MAY2015
BACHELOR OF ARTS IN SOCIOLOGY, IGNOU
Sociology is the study of social relations, social stratification, social interaction, culture, etc. Broadly Sociology is study of society. Expertise in Guidance counselorsto help students navigate the academic world.
DECEMBER2019
ADVANCE DIPLOMA IN MONTESSORI EDUCATION, PREET
A deep grounding and understanding of the characteristics and development stages of a child in the 6 – 9 age range, to enable students to acquire knowledge in the use and understanding principles, To guide students in the design and adaptation of the materials to fulfill curriculum needs, to create a Montessori learning environment that is sensitive to children in the 6 – 9 age range, create a safe and healthy living environment for children..
DECEMBER2019
ADVANCE DIPLOMA IN NURSERY EDUCATION, PREET
This Training is a contemporary course tailored for aspiring nursery teachers planning a career in nursery education. The nursery teachers play a pivotal role since the early childhood learning is interactive and the modern learning environment has become demanding.
DECEMBER 2022
BACHELOR OF EDUCATION,SINGHANIA UNIVERSITY IN SOCIAL SCIENCE.
CERTIFICATE IN CALLIGRAPHY WRTITINGS.
SKILLS
Computer Skills
Team Management Skills
Working with MS Excel,
Preparing MS PPT Presentations
Working on MS Word documentation.
ACTIVITIES
My Key qualities are that I am very Service oriented, have Good Management skills, Persistent in follow ups and always Process oriented.
PERSONAL INFORMATIONS
DOB
11th January 1977
Marital Status
Single
Language Known
English, Hindi, Bengali
Nationality
Indian
Religion
Hindu
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