Help Desk Information Security

ATHENA DALEY

*** ****** **** **. ********* GA C: 580-***-****

Driven Information Systems Technician. Proficient at explaining complicated technical concepts to the end- user of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications, and various corporate associated hardware systems.

Microsoft Office Help desk experience

Strong Analytical Skills Customer need assessments Information Security Software Installation

Team Building Hardware Repair

Innovative Problem solving skills

Skills Experience Total Years

Microsoft Office Outlook, Word, 20

PowerPoint, Excel

CCNA CISCO Networking 10

HP/Dell Printers High speed impact 12

printers

Active Directory Maintaining user accounts, 17

Print servers, DHCP

Operating system software Imaging Microsoft 17

Windows 7&10

Strayer University

Network System Administrator- ITT Technical Institute, Atlanta, GA Army Casualty Evacuation Course - Fort Gordon, GA, USA Certified to teach suicide prevention tactics and techniques. Drill Instructor Training Course - Fort Gordon, GA, Fort Sill, OK USA Delta Community Credit Union – 4 Years

Last Used

DEC 2020

DEC 2019

DEC 2020

DEC 2020

DEC 2020

2020-

2014-2016

2009-2012

************@*****.***

Career Overview

Qualifications

Technical Skills

Education and Training

Work Experience

Mar 2016 to Dec 2020

DCCU Computer Sys Technician/ DCCU Field Technician Maintains, integrates and operates computers, transmission media, fiber-optics and data storage devices into required operating configurations. Troubleshooter and resolved end-user hardware and application issues within in various departments. Worked with clients to analyze computing and network needs and installed appropriate solutions within organization's budget.

Performs senior operator and systems administrator duties at higher level maintenance functions on various computer systems as a member of the Computer Emergency Response Teams.

Assist with the installation, operation and maintenance of information processing equipment.

Assists with drafting department operation standards and technical manuals to ensure efficient systems usage and functionality in the organization environment. Additional

Requirements Analysis

Completed business requirements analysis including the evaluation of systems specifications in civilian and combat environments. Network Support

Worked with a team as a first point of contact for major technical issues, including power outages, system failures and disaster recovery.

Oversaw infrastructure of seven financial offices and acted as support for help-desk technicians and IT Department.

Strategy and Planning

Developed and communicated Web site usage, security policies and standards to all users.

Leadership

Orchestrates teams to collaboratively work with others to achieve organizational goals. Served as leader on several teams in the military and civilian sectors. IT Training

Successfully trained over 1250 employees to use and maintain new operating systems for daily use.

Network Security

Planned, installed, maintained, and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed clients network LAN/WAN hardware including routers, switches, and wireless networking equipment.

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