Customer Service Technical Support

Cindy McGrath

***********@*****.*** 414-***-****

Summary:

Passionate and dedicated professional with over 40 years of experience in the hairdressing industry, seeking to leverage exceptional customer service, creativity, and management skills in a new career path. Proven ability to build strong client relationships, manage time effectively, and adapt to new challenges. Eager to bring a fresh perspective and a strong work ethic to a dynamic team in new industry/field.

Professional Experience

Hair Stylist Level 4

Hair Decisions and Oasis Spa 12438 W National Ave New Berlin, WI 53151 1990- present

Provided exceptional hair styling, cutting, and coloring services to a diverse clientele.

Maintained up-to-date knowledge of current hair trends, techniques, and products.

Delivered personalized consultations and recommendations to clients based on their hair needs.

Hair Salon Manager

Hair Decisions and Oasis Spa 12438 W National Ave New Berlin, WI 531**-****-****

Managed daily salon operations, including scheduling, inventory management, and customer service.

Led and trained a team of stylists to meet performance goals and customer satisfaction standards.

Developed marketing strategies to attract new clients and retain existing ones.

Oversaw financial management, budgeting, and cost control for the salon.

Hair Salon Mentor

Hair Decisions and Oasis Spa 12438 W National Ave New Berlin, Wi 531**-****-****

Provided guidance and mentorship to junior stylists, offering technical support and career advice.

Assisted with training programs to enhance skills in cutting, coloring, and customer service.

Community Involvement

Youth Basketball Coach

St. John’s Lutheran School 1278 Dewey Ave Wauwatosa, WI 532**-****-****

Coached youth teams, focusing on skill development, teamwork, and sportsmanship.

Organized practices, game schedules, and coordinated with parents and league officials.

Youth Cheerleading Coach

St. John’s Lutheran School 1278 Dewey Ave Wauwatosa, WI 532**-****-****

Coached youth cheerleading squads, teaching choreography, stunts, and routines.

Fostered a positive and motivating environment for young athletes, emphasizing discipline and teamwork.

Youth Soccer Manager

Managed youth soccer teams, handling scheduling, team assignments, and communication with coaches and parents.

Ensured smooth operations for games and events, while promoting sportsmanship and community engagement.

Volunteer Experience

School and Church Food Service Leader

St. John’s Lutheran School 1278 Dewey Ave Wauwatosa, WI 53213

Coordinated food service programs for school and church events, ensuring efficient and timely operations.

Managed volunteers and resources, fostering a collaborative team environment.

Assisted with menu planning, food preparation, and serving, ensuring high standards of safety and quality.

Skills

Strong leadership and management abilities

Exceptional communication and interpersonal skills

Time management and organization

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