Service Representative Front Desk
Resume:
Sharon T. Sanders
Philadelphia, PA 19142
****************@*****.***
Skills
Energetic self-starter with strong communication skills. Work well independently or on a team. Dedicated and focused. Able to prioritize and to complete multiple tasks and follow through to achieve project goals.
Experience
March 2022-2024
Benefit data trust
Benefit out reach specialist
Worked directly with clients applying for benefits
Offer referrals for state services
September 1997-2019
Pearson Vue
Processing certification testing material for Nurse Aide and
Homehealth.
I was responsible for the state of SC,DC,CO and also back up for co-workers.
I covered front desk switchboard while stuffing mailers.
October 1996-1997
ASI Thomson & Company - Service Representative
Receive process and resolve materials for programs supported by the department, including application screening, competency evaluation and registry maintenance.
Receive inbound telephone calls relating to general inquiries o testing, reservations, certifications and licensing.
Communicate verbally and in writing to candidates, applicants or internal departments via electronic mail, letters, telephone, service requests or other media.
Ensure quality of all deliverables for accuracy and timeliness.
January 1993-1995
Assessment Systems, Inc - Processing Specialist
Processing resolutions specialist for Georgia Insurance
Handled agency corporate and individual request for license renewals
Answered customer questions, prepared correspondence, resolved errors
and updated ASI database.
Processed all service requests, prepared records for storage, and provided
general administrative support
Education
September 1997
Jewish Employment & Vocational Services- Certificate Awarded
September 1991
OIC Philadelphia, Data Entry,- Certificate Awarded
References Upon
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