Customer Support Call Center
Resume:
Carolyn Gaines
Alexander City, AL *****
*************@*****.***
Summary
Skills
Customer support needs assessment
Call Center Operations
Service desk support
Communication
Experience
April 2012 to February 2022
C&S Fashion Syacauga, AL
Customer Service Technology
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
July 2010 to February 2011
American Inn Motel Alexander City, AL
Clerk
Documented and routed business correspondence to manage office paperwork.
Prepared and issued purchase orders, invoices and statements.
Education and Training
May 1994 Marbury High School Marbury, AL
High School Diploma
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