Desktop Support Cyber Security

Jamie L. Tesch

Network Administration / System Integration / Security Specialist

***** ***** ***** **. ******** Heights, Mi 48127 Phone: 734-***-**** – Email: ******@*****.***

US Citizen

LinkedIn Profile http://www.linkedin.com/pub/jamie-tesch/b/142/4aa

EDUCATION

ITT Technical Institute in Troy, MI

Bachelors in Information Security and Cyber Security

ITT Technical Institute in Troy, MI Associate of Applied Science in Information Technology with an option in Computer Network Systems.

SKILLS

Network Administration

System Integration & Design

End-User Support & Training

Vendor & Contract Management

Hardware Troubleshooting & Builds

Diverse Software Support

Intrusion Prevention & Cyber Security

Project Management

Process Analysis & Improvement

Documentation & Technical Writing

Telecommunications Administration

Firewall configuration/implementation

Database Administration

Telecommunication Troubleshooting

TECHNOLOGY SUMMARY

Software: Windows Server 2000-Current, Exchange 2003-Current, Extensive Windows experience, Win7, Active Directory, GPOs, various VPN solutions, VMWare, Citrix business applications SAP, Great Plains Accounting software, Manufacturing applications, Trans4M, EDI solutions, Microsoft Office Suites including Visio. Proficient in all corporate AV solutions, Symantec, McAffee, AVG, Antivirus, malware solutions/removal. Various network\packet\log monitoring software.

Hardware: Various servers and components; Dell, HP, Laptops\Desktops; Fortigate IDS/IPS; SonicWall, Checkpoint; Palo Alto Firewalls; Cisco Routers, Ethernet cabling; HP & Ricoh Laser and Inkjet printers and faxes; Tape Backup Drives; Support of Blackberry, Sprint/Verizon/AT&T devices phones and accounts. Print Servers, VOIP, PBX, Prox badge system, wifi bar-coding, Bell & Howell commecial scanners

Network Protocols: Proficient in LAN/WAN, TCP/IP, WINS, DHCP, DNS, FTP, VPN, SMTP, ICMP, Telnet, SSL, OSPF, BGP

PEOPLE SKILLS: I love customers. But sometimes they are frustrated with their hardware or software. Sometimes they even want to take it out on me! Cheerfully, I view this as a part of life, and my personal opportunity to do some good. And maybe even make a friend! Of course, technical skills are essential, but on a day to day basis people skills can make all the difference. Dedicated, hardworking "go getter" that loves technology. Excellent troubleshooting, verbal, and written communication skills.

PROFESSIONAL EXPERIENCE

FES/JMS Farmington Hills, Mi

Network Administration Manager (Feb 2014-Aug 2021)

Management of two separate networks for two separate companies in one building

Management of all VMware and Server environment as well as physical servers.

Management of two seperate Windows domain environments. Including support of all end users including all phone, email and desktop issues.

Supported and maintained current network infrastructure including all hardware, switches, routers, Sonicwall firewall.

Maintained tape backups

Created necessary documentation and developed a disaster recovery plan as well as other necessary polices and procedures resulting in bringing us in SOC compliance that hadn't been achieved in previous years.

Directly in charge of all IT vendor service contracts, negotiations and ordering.

Provided remote support (24/7) for offices in China, California, and all over the US.

Responsible for migration of physical servers to virtual environment

Revamped and upgraded the entire infastructure by negotiating AT&T contracts rolling out new Fiber to both companies saving each company appx $25,000 per year on phone and data costs.

Negotiated upgrade of the out dated phone system, adding a much needed call center with all new phone equipment and saving the company appx $5000 yearly on equipment and service.

Directly managed help desk personell

Rolled out WSUS for patch management solution.

Identified and cleaned up environment that had been compromised in years past due to lack of security controls.

Maintained PCI and SOC compliance

Created and maintained network documentation and diagrams

Nuspire Network, Commerce, Mi

Level 3 Network Engineer at (MSSP) (Sept 2012- Dec 2013)

Handled all escalated tickets for customers accounts on major technical firewall issues

Designed, configured, implement firewalls, including Fortigate, PFSense based, Sonicwall, Checkpoint

Updated the Microsoft Patch process to streamline through the company

Involved in large firewall configuration, deployments, and implantation rollouts for several companies security needs (GM Dealers, Dunhams, Kelly Services) including SSL VPN tunnels.

Assisted in restructure of work flow process to suit the customers IT security needs

Continuous Process improvement throughout the company. Resulting in maximizing resources, redesigning process to get the job done in a more efficient, accelerated and productive manner.

Dedicated employee earning 5 accommodations of recommendation in 12 months

Is the “go to” person when there’s problematic accounts that need to be addressed

Continuous process improvement for a major MSSP

IT Specialist at Lenawee Stamping in Tecumseh, Mi (Aug2011- Aug 2012)(Moved due to plant outsourcing IT)

Maintained and supported all client PC’s and users in Automotive plant

Supported Remote Corporate sales office

Developed new policies and procedures in accordance with new company acquisition

Implemented SAP in office to streamline financials with corporate offices in Germany

Developed new security policies as well as implemented them to control and secure environment

Trained new users on policy use

Dealt directly with top executives, CEO’s, & Presidents & VP’s.

Maintained Exchange, BES, Novatime/ Autotask Servers, as well as backups, and new user training

Implemented new Vendors resulting in savings in budget

Controlled all mobile devices for employees.

Supported all plant PC’s as well as barcode printers(Zebra)

IT Coordinator at Vista Maria in Dearborn Heights, Mi (July 2010-Aug 2011)Moved for better pay

Maintained all IT Support for 37 acre campus, appx 250 users, 4 residential, 3 administrative buildings

Maintained entire campus of Dell PC’s (XP/2007) & Servers (2003/2008)

Successfully Implemented new ticket system for user base of 250 users

Responded to tickets throughout environment including PC moves, installations, cabling, end user support, and phone repair.

Supported Nortel Phone PBX system including installation for environment, programming of PBX

Performed several training sessions for users on various Microsoft software

Successfully implemented first Electronic Health Record system used on campus in compliance with HIPPA

Setup and maintained Remote assistance for employee’s offsite

Created and updated system documentation and supported processes

Developed IT orientation documentation

Performed system wide upgrade’s on workstations, servers, general network infrastructure

Assigned Re-design of network to improve integrity

Vendor management

IT Administrator at Serta Mattress in Romulus, Mi -Contract (February 2009-Feburary 2010)

Provided technical support & account administration for plant and office end-users

Maintained all Windows based PC’s (XP/Vista) & Servers (2003/2008) throughout environment

Maintained current EDI system for national bedding system

Implemented and maintained wireless scanner operations throughout entire manufacturing factory

Maintained proprietary bedding software database application & Ohms Bedding Software

Coordinated vendor management and support agreements for information assets

Supported all IT equipment in plant including thermal, laser printers, switches, desktops, etc.

Documented system specifications and support processes

Network Assistant at Klochko Equipment Rental in Melvindale, MI (September 2003-September 2008)

Supported Active Directory, Exchange, SonicWall firewalls, VPNs, and Windows Client-Server Network Infrastructure across 5 branch locations and company headquarters

Successfully coordinated multiple system migrations including Exchange 2003, Novell and Windows XP

Coordinated and performed system design, implementation and upgrades in a mixed environment

Supported user telecommunication systems including PBX and wireless device administration

Provided end-user application support for Great Plains, MS Office and proprietary rental software

Deployed and administrated Blackberry Enterprise Server infrastructure and handheld devices

Coordinated purchasing, vendor management and support agreements for information assets

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