Customer Service Front Desk

Summary

Receptionist who is passionate about providing great customer service and a welcoming environment. Possess excellent problem-solving and people skills. Friendly, positive, empathetic, reliable, and professional. Possess excellent relationship building skills and a sense of humor. A team player who enjoys helping others and who makes the team's success a priority.

Experience

Front Desk Attendant- TM Kennels, Methuen, MA 2022-2023

Greeted customers, answered phones, and checked in pets. Performed intake to capture all relevant info and pet specific needs. Coordinated with attendants for pets’ orientation and boarding. Provided customer service and a warm welcoming environment.

Receptionist- Medford Rehabilitation and Nursing Center, Medford, MA 2020 to 2022

Assisted patients with inquiries and issues that arose. And became a trusted contact for patients. Greeted and checked in all visitors. Managed Covid safety protocols. Answered phones. Coordinated and directed ambulances and provided medical fact sheets. Performed general office duties including copying, faxing, sorting and distributing mail. Maintained intake books and forms. requests. Escalated issues appropriately.

Front Desk Receptionist-Planet Fitness, Andover, MA 2016-2019

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including, answering phones and assisting callers with inquiries. Check members into the computer system. Sign up new members. Conduct tours. Facilitate needed updates to member’s accounts in database. Assist in maintaining the neatness and cleanliness of the club.

Hostess- Bunratty Tavern, Reading MA 2015-2020

Greet guests and patrons personally and on the telephone. Create atmosphere where customers feel welcome, and expectations are exceeded. Arrange seating chart. Offer appropriate seating arrangements. Present menus and take orders. Ensure all orders are filled in a timely and accurate fashion. Set up dining rooms and make reservation arrangements. Maintain clean and organized tables and work area. Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.

Caregiver-Everett, MA 2012- 2014

Volunteer caregiver for senior citizen and a diabetic patient. Escorted them on doctor appointments and errands, provided companionship on a daily basis. Provided dog care, grocery shopping and scheduling.

Production Clerk- Star Market /Shaw’s Supermarkets, North Reading, MA 1990-2012

Served customers in a prompt, courteous and friendly manner. Handled inventory control, product ordering, resets and trained new employees. Fulfilled special order requests and built attractive holiday and seasonal displays for merchandising programs. Backup to cashiers and service clerks as needed.

Salem State College –Studied Early Childhood Education.

Hobbies and Interests: Dog sitting, gardening, reading, comedy, and socializing with family and friends.

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