Supply Chain Customer Service

Manpreet Sidhu

Brampton, ON *************@*****.*** 437-***-****

SUMMARY

Recent graduate in Computer and Mobile Applications Development with a diploma in Supply Chain from Trios college. Proven work experience in managing food production in a fast-paced, quality and customer-centric environment. A versatile professional with a keen understanding of priorities and a quick learning ability. Recognized as the Best Student for academic excellence, leadership skills, and overall contribution to the college community.

SKILLS

Supply Chain Management Adaptability Project Coordinator Customer Service Process Improvements Operations

Work Experience

Cerelia NA Mississauga, ON Food Mfg Mar 2023 -Continuing

• Efficiently handled and completed paperwork from shift start to end, ensuring accurate record-keeping and compliance with operational protocols.

• Monitored and controlled the production process, swiftly identifying and resolving issues. The proactive approach maintained optimal production flow, minimized downtime, and significantly improved production efficiency, marking a 15% increase.

• Successfully packed an average of 1,200 cookies per shift into clamshell containers, maintaining high standards of accuracy and speed.

• Contributed to managing product changeovers. Ensuring the accurate retrieval and application of label rolls from the warehouse significantly reduced changeover time by 20% and contributed to overall efficiency.

• Demonstrated proficiency in manually labelling clamshells on production Line 3, ensuring consistent quality and adherence to labelling standards.

• Expertly assembled skids for various products, following specific patterns and improving load efficiency, optimizing space utilization and reducing transportation costs by 10%.

• Conducted thorough quality control checks, making decisive judgments to approve or reject products, thereby maintaining high-quality standards and reducing defect rates by 12%.

• Performed deep cleaning duties to ensure a safe and hygienic production environment, contributing to compliance with health and safety regulations.

• Actively assisted and mentored five new coworkers, fostering a collaborative and supportive work environment, enhancing team performance and reducing onboarding time by 25%.

Mom’s Best Gourmet Foods Mississauga, ON Food Industry Jan 2022 – Feb 2023

● Cross-trained in a fast-paced manufacturing environment in different areas like packing, packing

and inspection areas

● Efficiently load and unload dough and get it ready for baking. Arranging trays to

make sure there is no errors and efficient use of available space

● Managed end-to-end process of flat bread production from dough mixing to baking

● Adhered to Health and Safety standards, making sure the workplace is free from any contamination,

metal parts, proper disinfection and cleaning processes are followed

● Organized workspace to ensure the packing area is clean, tidy, and well- organized. Kept all

necessary supplies, such as bags, scales, and seals, within easy reach to minimize wasted time

● Achieved target of the complete process of packing 200 packs of cookies per hour while ensuring

that the packs are packed consistently and accurately. The process includes individual packing, box

packing and preparation of pallets for shipping

● Optimized inventory levels by regularly analyzing inventory levels to identify any excess or

shortage of items such as flour, tape, boxes, and packaging. Adjusted reorder points and

quantities as necessary to optimize inventory levels Education

Supply Chain Management Mohawk College, ON 2023 Mobile Application Development Cambrian College, ON 2022 Bachelor of Computer Application Punjab University, India 2019

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