Quality Analyst

Sakawat Hossain Cell:917-***-****

New York, NY Email: *********@*****.***

Experience Summary:

Over 15+ years proven experience as a QA professional defining and adopting industry best practices in Quality Assurance (QA) methodologies, test frameworks, and pro-actively analyzing processes and practices to drive improvements.

Supported large scale program testing initiatives as well as contributed to the ongoing development and growth of New Business Testing Center of Excellence.

Experience in Database, Functional, Integration, Regression, Accessibility, Exploratory, Black Box, Compatibility, Cross-browser, Cross Platform, E2E, Smoke Testing, ADA Testing, JAWs reader Testing, Mobile Native App testing, User Acceptance Testing, Disaster Recovery Testing.

Expertise in analyzing the results, reporting and defects using QC, ALM, Test Rail, Rally, Bugzilla, QTest & JIRA, Zephyr, Confluence.

Extensive involvement in all stages of SDLC (Software Development Life Cycle) and STCL (Software Test Life Cycle).

Experienced in different methodologies including Agile Scrum and Waterfall.

Hands on strong knowledge in preparing Test Plan, Test Cases, Test Scenarios, RTM, Meeting Minutes, Test Effort Estimation and Test Execution.

Experience in writing query to accessing, manipulating and validating the data using SQL query.

Experienced in developing overall test strategy and plans for complex system implementations including a variety of technologies and design patterns in software testing, creating test scripts, API and database testing.

Seasoned ability to demonstrate leadership and influence skills to make a positive impact on the organization’s software testing processes.

Experienced ADA test leader using JAWS reader and other 508 complained ADA tools.

Interfaced effectively with IT PMs, Product Owners, Dev & Business Directors, RTEs, Agile Coaches, SMs and all level of management and occasionally acted as a QA manager and Scrum Master.

Ability to lead, manage and mentor members of a QA Team either offshore or onsite.

Worked as an SME for multiple Banking, Insurance, Retail domain arenas like Asset management, Client on Boarding, Salesforce, Market Data, Trade, BoL, Trust management, Investment Banking, PAS, MW, MQ, RBS, SAS, AS400 etc.

Strong background on Salesforce implementation for insurance and banking domain projects

An experienced QA Lead having automation as well as PM/SM experience in projects

Ability to multi-task while consistently maintaining strong attention to detail

Ability to meet designated deadlines with a strong sense of urgency

Education:

MBA, Dhaka University

BBA, Dhaka University

Certifications & Achievements:

SAFe Certified Scrum Master

SAFe Certified Agilist

Bank Of America Global Recognition Awards

SDM On Demand JIRA Certified

Legal Status: US Citizen.

Experiences:

ICW Group Insurance Company (San Diego, CA), Sep 2021 – Present, Salesforce Quality Assurance Team Lead (P&C)

Provide initial project snapshot to ICW testing upper management for release planning. Proactively own the project on its release cycle and run triage across teams.

Conceptualizes, creates, and maintains software solutions to support the Company’s business and IT Operations.

Collaborates with the Business Analysts in the creation, refinement and review of functional and non-functional requirements, and specifications.

Collaborates with the rest of the engineering team in the documenting of software design.

Creates deployment scripts and provides detailed documentation for deploying and supporting software.

Performs the role of Lead Sales force QA POC during technical meetings, and technical planning meetings.

Collaborates in the design, implementation, and testing software associated with deployments.

Provides support associated with assigned deployments.

Uses expertise to analyze and enhance existing designs and implementations or to generate new designs and implementations.

Thinks strategically and proactively defines work breakdowns.

Identifies tasks and creates project schedules.

Applies object-oriented techniques and Agile methodologies.

Partners with appropriate SF QA team resources and generates test plans and test cases.

Works with SF QA team resources to execute tests to validate software.

Collaborates with upstream and downstream POCs to perform integration testing.

Perform functional API testing to make sure PDE issued policies passes to PDE-AWS MQ – EBUS- SF subscriber.

Perform ADA validations as per WCAG requirements and the field of digital accessibility using JAWs reader and other simulation tools.

Train new resources regarding best QA practices.

Work closely with business team to perform UAT testing.

Assign priorities for both onshore and offshore resources.

Developed and enhanced framework for API & Web based applications.

Educate, mentor QA members, web services and API team members and groom them on testing skills and ADA compatibility testing.

Bank of America, Merrill Lynch (Jersey City, NJ), Aug 2017 – August 2021, Quality Assurance Lead

Worked as a lead testing contact point for Portfolio & Accounts (P&A)/Market Data/COB/Payment & Deposit Solution team for Merrill Lynch Bank of America GWIM OLTT.

Simultaneously handled multiple New Dev and Regression Projects like Bill Payment, My Financial Picture, TRS Tax Download, ADA Holdings, MEGI Products, Guidance & Retirement, Turbo Tax, H&R Block, Quicken, OFX, Morning Star, Octave, Fees & Commission, Market Pro, UST Asset Aggregator, OFX GWIM Harvesting, LC, ACH, SWIFT, UST DAF projects etc.

Review functional and non-functional business requirements to understand deliverables in each build.

Closely worked with business team and product owners to identify clear acceptance criteria in stories.

Validated the BSA/AML/OFAC incomplete review requests. As well validated senior management approval requests through different level of approval testing.

Conducted screenings testing for negative news, PEP (Politically Exposed Persons), and sanctions using tools like World-Check and internal systems.

Assisted the BSA/AML/OFAC Coordinator team with general compliance matters, special projects, and team support.

Escalated risks and issues to the BSA/AML/Sanctions Coordinator to ensure proper onboarding in accordance with KYC procedures.

Worked on multiple complex projects simultaneously using sound judgments as an SME.

Manage and lead the QA Analysts/ engineers at on-site and offshore as per release calendar

Educate, mentor QA members and groom them on testing skills and ADA compatibility testing

Identified and implemented test tools for functional, regression and performance testing including automation frameworks/harness

Lead test team in the delivery of test planning, test preparation and test execution activities in adherence to standards for the relevant testing cycles.

Planned, executed, and managed functional testing efforts in support of the delivery lifecycle – in-sprint testing, business acceptance testing (BAT), production acceptance testing (PAT) and post-production validations.

Extensively validated COB process that required backend testing of Fenergo, Mulesoft API, BIZ Check, AML check, Nautalis doc check etc.

Extensively tested payment system related projects

Created robust test documentation including test plans, test strategy, test cases, and test result analysis

Perform unit testing of programs and systems as well as Coordinate QA testing and acceptance between QA staff, developers, and stakeholders.

Worked closely with multiple development teams to ensure quality testing practices are incorporated across the development cycle

Analyze and document current systems and processes as currently implemented.

For wealth management projects use Jira Test Management Framework for initiatives management purposes

Demonstrate the testing strategy or coverage to Production Support Team, CTO, Developers, Product Manager and business team before every release to ensure QA Team did not miss any test

Approve the compliance ticket for each release and ensure QA performed regression test and created test reports and all the tickets within the sprint is tested and passed and ready to deploy

When new dev application is stable post release, selected right candidates for automation and worked along with team members to automate the stable and reusable test scenarios.

Performed middle wire testing using Postman, OFX.exe, DDA tools.

Tokio Marine North America Services, LLC. (New York, NY), Feb 2015 – May 2017, Sr. QA

Performed functional testing to make sure Guidewire/Rapidsure/PDPL/PDCL issued policies passes to -SEG02/SEG-412/SEG-45 – Peer Edit - MQ – Batch- Billing system

Reviewed functional and non-functional business requirements to understand deliverables.

Created test plan and other testing artifacts based on software development methodology (Agile or Waterfall).

Tested web applications integrated with IBM MQ series and Oracle database

Designed and developed SQL scripts to fetch test data from the database.

Employed defect management tools (HP ALM, JIRA, LANDESK, etc.) to report defects and document test results.

Used Jira Test Management Framework for in house application management & Landesk for vendor application management

Coordinated between onshore and offshore team and published Defect Report, Test Results, RTM and status reports

Executed batch job and ensured team adherence to quality standards/process and time schedule

Closely worked with business users for UAT testing.

Validated XMLs using NotePad++ came from middleware MQ and Peer Edit

PNC Bank (Philadelphia, PA), May 2013 - Jan 2015, Sr. QA Analyst

Identified functional, nonfunctional, data and environment related testing requirements

Attended requirement review meeting, walkthrough meeting and provided feedback to ensure that the system meets all primary requirements

Prepared test plans, test scenarios, test cases, test scripts and RTM for manual and automated testing for credit card and alert system application

Used Jira Test Management Framework for projects management purposes

Performed backend testing by writing and running SQL queries in TOAD

Managed and executed Mobile native app testing on variety of physical devices on different versions and browsers

Enhanced and modified automation script

Performed web service testing using Postman

Scottsdale Insurance Company (Scottsdale, AZ), Jan 2012 - Apr 2013, Sr. QA Analyst

Wrote and reviewed Test Plan, Test Cases, Test Scope Documents, RTM and other Test Artifacts

Created, enhanced, and maintained high-end test scripts for various functional and regression testing using QuickTest Professional and VBScript

Extensive testing of Policy Admin System (PAS) and overall Billing processing

Participated in Daily Scrums, Three Amigos, Test Planning, Poker planning, Defect Triage, Retrospective, Show & Tell and other on demand meetings

Produced reports for all testing efforts, results, activities, data, logging, and tracking using ALM, JIRA

Provided support to Business Users for UAT Testing.

Provided signoff for testing activities.

Target Minneapolis, MN Jun 2010 - Dec 2011, QA Analyst

Worked on Target's web portal application & conducted functional testing for the Order Management System. Collaborated with team and delivered tasks on schedule to help team in achieving its goals.

Ensured that testing activities will allow applications to meet business requirements and systems goals, fulfilled end-user requirements, and identified and resolved systems issues

Database testing on Oracle and MySQL using SQL queries

Drafted test cases and provided RTM

Extensively conducted manual testing

Defect logged, tracked, triaged and reported

Used QTP for automation testing

MetLife New York, NY Jan 2009 – May 2010

Software Tester

MetLife is a public facing web portal providing different services to customers, employees and different lines of business. The site went through a major enhancement and testing required functional testing of enhanced features as well as regression testing of existing features

Reviewed and updated requirement documents

Developed test scenario for the assigned functional modules

Developed test scripts and get those reviewed by BA and updated as per feedback

Uploaded test scripts to test plan module in Quality Center

Executed test scripts in test lab module and logged defects in defect module of QC

Participated in defect review meetings to track the defects and updated defect status as required

Generated test metrics using Quality Center built-in report module

Provided weekly status to QA Team Lead

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