Pharmacy Technician Customer Service

Cynthia Acosta

661-***-**** ******.****@***.***

With 21 years of retail and pharmacy experience, I am a dedicated and adaptable professional with a strong emphasis on customer service and organizational skills. My extensive background in pharmacy environments has honed my ability to provide medical information, manage inventory, and handle complex tasks efficiently. Seeking a challenging role to further contribute to and grow in the healthcare industry.

Skills

Efficient in Microsoft Word

Effective Communication

Inventory Management

Medication Compounding

Data Entry

Adaptability

Experience

MAY 2021 - PRESENT

Clinical Services Coordinator / Access Specialty Pharmacy, Bakersfield, CA

Developed and maintained effective marketing strategies to bolster business growth

Established and nurtured relationships with a diverse range of contacts

Networked proactively with key decision-makers

Scheduled and attended appointments with existing and potential clients

Spearheaded scouting for new business opportunities

Demonstrated excellence in communication across various mediums

DECEMBER 2020 - MAY 2021

Pharmacy Technician / Avita Pharmacy, Lamont, CA

Assisted patients with new prescriptions and refills

Managed patient data by updating insurance information and basic information

Effectively communicated with prescribers regarding refill requests and covered alternatives

AUGUST 2019 - AUGUST 2020

Customer Support Representative / Express Pharmacy, Bakersfield, CA

Coordinated refill reminders, delivery, and pick-up for patients

Supported the pharmacy team in filling and inputting prescriptions

Specialized in handling specialty medications for new patients

MARCH 2018 - MARCH 2019

Server / Brookdale Senior Living, Bakersfield, CA

Ensured timely and quality delivery of food to residents and guests

Adhered to various safety protocols for dish, glassware, and utensil handling

DECEMBER 2014 - SEPTEMBER 2017

Pharmacy Technician / Coram CVS Home Infusion Services, Bakersfield, CA

Collaborated with pharmacists to authorize pharmacy services

Maintained a meticulous patient delivery schedule

Managed inventory and updated pharmacy databases

AUGUST 2006 - DECEMBER 2014

Pharmacy Technician / Rite Aid Pharmacy, Shafter, CA

Handled prescription processing

Provided comprehensive pharmacy services, ensuring optimal customer service

Communicated with medical offices for refill authorizations

Education

High School Diploma / Shafter High School, Shafter, CA

Certifications & Licenses

State Board of Pharmacy Technician License – Exp. April 2025

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