Data Analyst High School
Resume:
Lauren Lopez
Los Angeles, CA **032
**************@*****.***
Education
University of Saint Mary, Kansas - Class of 2023
Bachelor of Arts in Criminology and Minor in English GPA: 3.6
South Pasadena Senior High School - Class of 2019
High School Diploma GPA: 3.5
Experience
Customer Service Representative/Data Analyst Motion Med
May 2023 - September 2023
Assisted customers in resolving inquiries and complaints through phone, email, and chat.
Provided product information, pricing, and technical support with a focus on ensuring customer satisfaction.
Maintained accurate records of customer interactions and case resolutions using CRM software.
Handled a high volume of inbound customer calls while upholding professionalism and ensuring high customer satisfaction.
Collaborated with cross-functional teams to escalate and resolve complex customer issues.
Demonstrated a commitment to data-driven decision-making through meticulous record-keeping and CRM software utilization.
Applied analytical skills to identify patterns and trends in customer interactions, enabling proactive issue resolution.
Contributed valuable insights from customer data to enhance overall service quality and support continuous improvement initiatives.
Intern Journey To New Life
May 2022 - August 2022
Successfully assisted individuals with criminal backgrounds in pursuing employment and housing opportunities, promoting reintegration into society.
Demonstrated exceptional interpersonal skills, building trust and rapport with clients to address unique challenges and needs.
Collaborated with local organizations and agencies to identify job openings, training programs, and housing options for clients.
Played a crucial role in enhancing security at the front desk, maintaining a safe and welcoming environment for staff and visitors.
Proficiently managed relocation efforts, coordinating the safe and efficient transfer of individuals to new accommodations.
Receptionist and Assistant Coach for Wrestling Selva Brazilian Jujitsu, East LA
June 2021 - August 2021; May 2023 - Current
Skillfully managed front desk operations, scheduling appointments, and handling inquiries.
Facilitated the enrollment process for new members, ensuring a seamless onboarding experience.
Demonstrated leadership and responsibility by supervising children's classes during waiting periods.
Skills
Bilingual: Proficient in English and Spanish communication.
Adaptable: Exhibits flexibility and thrives in challenging and dynamic environments.
Initiative: Proactively takes ownership of tasks and projects.
Teamwork: Collaborates effectively with colleagues to achieve common goals.
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