Human Resources A Team
Resume:
Ryan Collom
Boise area; Open to remote 541-***-**** ***********@*****.***
OBJECTIVE
Highly motivated and detail-oriented professional eager to contribute my skills, knowledge, and dedication to a dynamic organization. Seeking an opportunity to leverage my expertise in human resources, people operations, problem-solving, and fostering organizational growth within a team committed to excellence.
EDUCATION
Boise State University: Bachelor’s Degree of Business Administration
December 2022
● Worked with a local, family-owned welding business regarding their employee handbook and benefits. We carefully reviewed their handbook to ensure it aligned with employment laws, and certain changes were provided in written guidelines then presented to management. After this, we then scheduled a meeting with their staff to update them on their benefits and rights
● Placed top 3 among my peers in a marketing simulation by running a retail business. Conducted marketing research, consistently researched my competition, tracked income and expenses, established financial goals and generated revenue to place high at the end of the course
● Conducted performance reviews of multiple companies’ operations and compiled data using applications like Microsoft Excel and Tableau
● Conducted a SWOT analysis of Huy Fong Foods and compiled suggestions in a written document to help develop their strategic direction
EXPERIENCE
Ground Service Agent Trainer, Horizon Airlines
08/2019 - Current
Medford, Oregon and Boise, Idaho
● Act as a System Super User with our Smart4Aviation software which submits weight & balance data to aircraft to ensure safe takeoff
● Designed an annual recurrent training program to re-qualify our agents for 2025 with the Smart4Aviation system. Was tasked to re-qualify 60 agents in 3 months and accomplished this 3 weeks ahead of schedule
● Design and deliver engaging training programs to support the successful onboarding of new hires
● Facilitate a welcoming and seamless onboarding experience, ensuring new team members feel supported and equipped for success
● Provided exceptional service as a Customer Service Agent in Medford, assisting passengers with check-in and addressing their needs promptly and professionally
● Develop and implement innovative processes while conducting regular safety and operational audits to maintain high standards
● Monitor and enforce compliance with safety regulations and updated procedures among all employees
● Act as an interim Supervisor, ensuring smooth operational flow by scheduling teams, resolving conflicts, and managing irregular operations effectively
● Utilize Microsoft Excel and Teams for efficient organization, tracking of training operations, meeting deadlines, and prioritizing tasks to maintain operational excellence
Operations Supervisor, Delta Global Services
06/2017 - 08/2019
Medford, Oregon and Boise, Idaho
● Conducted interviews and phone screenings for new hires, developed schedules, led team meetings, prepared and submitted KPI reports to management, and ensured operational metrics were met safely and efficiently
● Utilized Microsoft Suite as the primary software for preparing reports and spreadsheets, ensuring timely and accurate daily submissions
● Assisted the manager with operational projects and goals, provided support in addressing employee performance issues, and contributed to suspension and termination processes as needed
SKILLS
Soft Skills
● Communication
● Multi-tasking
● Leadership
● Interpersonal
● Quick learner
● Driven
● Coachable
● Problem-solving
● Cultural awareness
● Strong work ethic
● Self-manager
● Strategic planning
Technical
● Actively pursuing my aPHR certification
● Affiliate member of HRATV
● Knowledgeable of state & federal laws/regulations
● Expert with Microsoft Excel, PowerPoint, Teams, and Word
● Experienced in working with employee handbooks and benefits
● Expert in conflict management & resolution
● Type 100 words per minute
● Fluent in Spanish
REFERENCES
KATHY REISSIG
MANAGER STATION OPERATIONS
HORIZON AIR (BOISE, ID)
W:208-***-**** C: 208-***-****
ANDREW OTTERNESS
SUPERVISOR
HORIZON AIR (BOISE, ID)
CHARLES GIRDNER
REDHAWK ASSISTANT PROFESSIONAL (NAMPA, ID)
C: 208-***-****
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