Data Entry Service Representative

Bridget Harris

************@*****.*** 267-***-****, Philadelphia PA

SUMMARY Seeking Administrative Clerk role with 12 years of experience in data entry, record maintenance, and file management. Excelled in streamlining document control processes and maintaining data integrity at Wells Fargo. Proven ability to manage critical financial assistance programs and support billing processes at PECO Energy. WORK EXPERIENCE PECO Energy Philadelphia, PA

Customer Service Representative II Sep 2023 - Jul 2024

• Maintained accurate records of customer and vendor interactions through diligent data entry in Excel.

• Processed financial assistance applications for low-income customers to ensure uninterrupted electricity services.

• Managed the tracking and recording of county agency checks, leveraging CRM systems to streamline billing and application processes. N/A Philadelphia, PA

Cancer Patient Sep 2022 - Sep 2023

• Completed a comprehensive series of medical treatments, showcasing determination and dedication to achieving personal health goals.

• Coordinated and adhered to a strict regimen of medical appointments, ensuring consistency in treatment and care.

• Maintained a positive demeanor and effectively adjusted to evolving health conditions throughout the treatment process.

Manpower Philadelphia, PA

File Clerk May 2022 - Aug 2022

• Optimized file management protocols to enhance the efficiency of client record retrieval and maintenance.

• Administered document control procedures, ensuring precise copying and categorization of client account files.

• Facilitated remote accountants' access to information by efficiently digitizing historical account files for electronic distribution. Collabera at Wells Fargo Philadelphia, PA

Data Entry Operations Associate Jan 2022 - Apr 2022

• Ensured accurate entry of numerical data from business checks into the bank's database, upholding stringent data integrity standards.

• Streamlined the processing and sorting of business mail, facilitating timely preparation for batch mail distributions.

• Achieved high keystroke rates with a focus on precision, bolstering the reliability of the bank's data entry operations.

Delta T Group Bryn Mawr, PA

Telemarketing Representative Oct 2017 - Dec 2021

• Generated leads through strategic use of job boards, supporting sales representatives with quality prospects.

• Enhanced email communication strategies, leading to improved response rates and more scheduled appointments.

• Aided in employment verification and contributed to candidate selection, bolstering Human Resources operations.

Contemporary Staffing Solutions PA

Sales Activation Consultant and Call Center Representative Mar 2015 - Sep 2017

• Activated medical alert systems for senior customers and provided technical support to ensure user safety.

• Met daily activation targets and enhanced revenue through successful upselling of additional products.

• Developed proficiency in medical billing systems and managed payment processing responsibilities efficiently.

Contemporary Staffing Solutions Temporary Berwyn, PA Inside Sales Representative Jul 2013 - Feb 2015

• Executed outbound sales calls, successfully securing e-commerce website solution contracts with small and medium-sized businesses.

• Handled financial transactions, processing payments and issuing refunds, while maintaining a high sales performance ranking.

Verizon Telephone Upper Darby, PA

411 Directory Assistance Operator and Part Time Shadow Trainer

• Processed a significant volume of directory assistance inquiries, maintaining accuracy and promptness in customer connections.

• Refined call handling protocols, leading to measurable enhancements in performance metrics.

EDUCATION Lock Haven University of Pennsylvania

Bachelor of Arts, Communications

2011

CERTIFICATIONS Call Center, Administrative Assistant Fundamentals, CVS Health

2024

Microsoft Office 94% final grade

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