Scrum Master Project Management

* * * * *

Heba Mohamed Mokhtar El-Kharboutly.

Email:*****************@*****.***, Location: Cairo, Egypt. Phone:+20-012********

LinkedIn Profile :https://www.linkedin.com/in/heba-el-kharboutly-30992555/ Executive Summary

Senior Agile Delivery Manager, Senior Program Manager, Digital and Agile Transformation Consultant, Senior Lead Scrum Master & Team Coach, with +17 Years of Experience in Software Industry Specialized In fields of

(E-Commerce, Telecommunication, Medical & Healthcare, FinTech, Food & Beverage). Strong Hands on Experience in Project Management, Program Management Delivery Using Multiple Agile Frameworks (Scrum, Kanban, SAFe, Agile @ Scale, Agile) in addition to Traditional Waterfall Project Delivery. With Solid experience in Team Coaching and Agile Transformation. Having Strong Technical Background for Development, Managing and Delivering Software Solutions.

Education

Year 2024 - 2026 ESLSCA University Business School Paris, Masters of Business Administration (MBA). Year 2007 – 2008 ITI Intake 24: Software Diploma in Java software Development/E-Learning, Content Development.

Year 2002 – 2007 B.Sc. in Engineering. Cairo University, Faculty of Engineering Major: Communication & Electronics Engineering .Graduation Project Grad: Excellent, Total Grad: Good. Certifications

Agile &Project Management

Year 2023 Certified SAFe 6 Agilest.

Year 2020 Scrum Alliance Certified Scrum Professional®-Scrum Master (CSP®-SM) Year 2019 Scrum Alliance: Advanced Certified Scrum Master (A-CSM ). Year 2019 Scrum Alliance: Certified Scrum Master® (CSM®). Year 2018 (PMI-PMP): Certified Project Management Professional. Year 2013 (PMI-ACP): Agile Certified Practitioner. Technical Programming and Designing Certificates

Year 2011 IBM: Object Oriented Analysis and Design - (Analysis) (000-833). (2011) Year 2011 IBM: Object Oriented Analysis and Design - (Design) (000-834). Year 2010 Oracle Certified Bus. Component Developer JAVAEE Platform 5 (SCBCD) Year 2009 Sun Certified Web Component Developer (SCWCD 5). Year 2008 Sun Certified Programmer for Java Platform, (SCJP 5). Background & Core Skills:

Excellent Knowledge in Agile /Scaled Agile Frameworks Including All Practices, Concepts, Methodologies and Ceremonies. In Addition to Facilitating All Agile Ceremonies and Events for Both(Scrum/SAFe).

Coaching Cross Functional Teams, Management & Leadership Teams, Individuals Both Onsite or Remotely. Conducting Agile Trainings for (Scrum/SAFe), Specialized Workshop & Team Building Activities.

Hands on Experience in Administrating, Automating and Customization of Agile Tracking Tools Like (JIRA, Confluence, Azure DevOps, Trello, Monday, Taiga). Including Building (Workflows, Different Agile Reports and Matrixes, Customized Dashboards and Information Radiators).

Solid Knowledge in Software Delivery and Release Management (Small, Medium, Large) Projects for Both Agile Frameworks / Scaled Agile and Traditional Project Management Styles.

Proven Experience in Fields of (Telecommunication, E-Commerce, Healthcare, Fintech, Food & Beverage).

Leading Collaborative, Dynamic Environment with Product Owners, Product Manager for Building and Managing High Quality Product Backlog and Product Delivery Roadmaps.

Deep Experience in Building Product Release Roadmaps and Oversee its Execution and Delivery.

Managing and Overseeing Multiple Projects/ Teams with Different Products at The Same Time.

Strong Managerial and Organizational Skills in Problem Solving, Conflict Management, Stakeholders Management, Team Management (Onshore, offshore, Distributed Teams).

Strong Technical Background & Solid Experience in all Development Life Cycle Activities. Fully Understand Testing Methodologies, CI/CD, Automation Activities, and Process Standardization.

Excellent Professional Communication Skills (Verbal and Written) in both English and Arabic. 2 P a g e

Work Experience

Foodics (Food & Beverage) Aug 2024 – Present. Egypt – KSA Remote Agile Delivery Lead & Senior Scrum Master

For 2 Big Scrum Teams – Sector (Foodies Web RMS) for Delivering Complete Solution with High Quality On Time, Including Collaboration and integration with Scrum Teams / Sectors (Foodies Online, Foodies Apps, Foodies Pay) to Ensure Smooth integrated Delivery of The Software Solution. o Collaborate and Work Closely with The Product Management Group to Create & Deliver Product Roadmap. o Managing and Facilitating Scrum Events and Ceremonies and Work as Agile Team Coach. Projects:Year 2024: Foodics RMS Teams (Portal &Reporting) (Scrum). Agile Tools: Notion, JIRA, JIRA Add-on, Confluence, Digital Boards, Google App Bundle, Advanced Excel, Slack. Fawry (Fintech and Banking) October 2023 – July 2024 Egypt - Cairo. Hybrid. Senior Scrum Master & Agile Delivery Lead.

o Working as Senior Scrum Master & Agile Delivery Lead for Delivering Fintech Loans Solution (B2B & B2C) for Both Consumer Finance, Microfinance and Scoring Engine. Collaboration with 4 Scrum Teams to Ensure Smooth Delivery of the Software Applications on Both Portal and Mobile Application (IOS, Android) Platforms. o Leading Delivery for Al Teams for Advanced Banking Payment Technology. o Working Closely with Product Owners, Product Management Teams Along with (Financial Teams, Security Teams, Integration and Application Support Teams) to Maintain Well Defined and Ordered Product Backlogs, Release Roadmaps and Overseeing its Delivery and Managing Dependencies. o Building Product Release Roadmaps and Coordinate Directly and Closely with Different Applications Owners and Business Partners, Integration Systems to Ensure Smooth Delivery and Achieved the Required Milestones.

o Support the Teams in Removing Impedances and Accelerate Delivery. o Report to The Management (CTO, CDO) and Main Stakeholders the Team’s Progress on Weekly, Monthly, and Quarterly Manner.

o Coach and Mentor Teams and Individuals form All Levels and Backgrounds in The Organization on Agile

(Scrum / Kanban / Scaled Agile) Principles, Practices, Ceremonies and Events. o Administrate and Customize Agile Tracking Tools (Azure DevOps), launch Modified Agile process, o Building Agile Community.

Projects:

Year 2024/2023: Microfinance LOS Teams (Portal, Mobile Applications) (Scrum), Consumer Finance. (Scaled Agile), Scoring Engine Team (Kanban).

Agile Tools: Azure DevOps, Azure DevOps wiki, Digital Boards, Microsoft Teams, Advanced Excel. CegedimEgypte September 2021 – September 2023 Egypt – Cairo Hybrid. Senior Scrum Master / Agile Delivery Lead / Team Coach. o Working as Agile Delivery Lead /Senior Scrum Master and Team Coach, for Delivering Medical Healthcare Solution for UK & Ireland Account. Collaboration with Multiple Teams and Applications to Ensure Smooth Delivery Using Agile Frameworks.

o Facilitate All Activists and Events for Software Delivery for Both (Scrum, SAFe), In Addition to Acting as SAFe Team and Program Coach.

o Act as Expert Agile Practitioner Overseeing Multiple and Concurrent Workstreams. Focusing On Efficient Agile Delivery for High Quality Increments, Coaching Teams to be Self-Managed/High Performing Teams, In Addition to Improve the Process and the Ways of Working. o Collaborate with Product Owners and Product Management Team To Build Product Roadmaps, Executable Release Plans With High Business Value. Maintain Sized, Refined, Prioritized Product Backlogs, Facilitates Problem-Solving, Help in Manage Risks Within Highly Interactive Agile Environment. o Support Teams in Resolving Dependencies, Blockages and Impedance in a Timely and Cost-Effective Manner. o Coach Teams & Individuals for Scrum Framework and SAFe Framework. o Facilitate (Decision-Making Sessions, Process Enhancements, Barnstorming, Team Building Activities, Retrospectives (Team/Release /Program).

o Build Trustful and Strong Relationships with Internal/External Stakeholders. 3 P a g e

Work Experience

o Administrate Configure and Automate Agile Tracking & Reporting tools Including Building Effective Workflows, Automate Conflagration Rules, and Building Efficient Matrixes with Clear Well-Defined Reports. o Building Dashboards Customized Reports & Filters (Team Level, Product Level, and Program Level) for Increasing Alignment and Transparency.

o Help Scrum Teams to Define Clear Attainable KPIs to Improve Productivity & Increase Agility. o Provide Advanced Workshops for Product Owners for Crafting (Product Business Canvas, Features, Epics, Users Stories, Bugs, and Definitions of Ready and Done) and Produce Agile templates. o Conducting Team Building Actives and Gaming, Supporting Agile Community Activities across the Organization.

Projects:

Year 2023: Vision Anywhere Healthcare (WPF, IOS, android) Using (Scaled Agile). Years 2022, 2021: Vision Anywhere Healthcare (3 Teams + migration project) (Scrum). Agile Tools: Jira, Jira add-ons (Easy BI, Plans), Confluence, Digital boards. Tech Tools:.Net, C#, JAVA, Power BI,Node.Js,Angler, Mango DB. Orange Business Service (OBS) August 2018 – September 2021 Egypt – Cairo Hybrid. Senior Scrum Master / Team Coach.

Worked as Senior Scrum Master for Digital Solution and Team Coach, for Delivering Telecommunication Digital Solution for DSD Department. Ensuring Smooth Delivery of 5 Scrum Teams leading Activities That Includes: o Setup Agile Environment and Building Professional Agile Teams (Scrum /SAFe) Framework (5 Teams/5 Projects).

o Coach and Educate the Teams to Understand the Value and The Principles of Various Agile Frameworks and Achieve Higher Levels of Agile Maturity (5 Scrum Teams). o Coach and Monitor Agile Teams Operating at Scaled Agile (SAFe). o Conduct and Facilitate All Agile Ceremonies for Scaled Agile (SAFe). o Work Closely with Product Owners, Product Management Team, Technical Leads to Efficiently Prioritize and Organize the Product Backlog, Well-Crafted High-Quality User Stories, Supporting Building Product Roadmaps, and Release Plans.

o Work Collaboratively with Product Owners, Cross-Functional Development Teams to Ensure Smooth Delivery and Achieving Projects Objectives & Goals.

o Monitor The Delivery Flow of 5 Teams and Ensure Timely and Accurate Execution of the Roadmap Items, And Identify Ways to Increase Productivity and Efficiency.

o Support and Collaborate with The Team to Remove Blockage. o Ensure Teams Providence for High Quality Product Artefacts, Automated Testing, Continuous Integration and Deployment (CI/CD), Well Maintained Documentations, and Reflecting Continuous Process Improvement, Applying Best Practices.

o Collaborate and Work Closely to Build Strong Relationships with All Projects Stakeholders. o Configure and Customize Agile Tracking and Reporting tools according to Team’s Needs. (Tools: JIRA, Confluence, IObeya, Digital Boards).

o Conduct and Promote Awareness and Knowledge Transfer Sessions to Establish Agile/Scrum/SAFe Environment Across DSD Teams and CMI Department (Onsite / Remotely). o Optimize and Continuously Improve Agile Processes within The Teams and Organization. o Support Winning New Business Projects and Department Expiation. In Addition to ensure alignment of vision, strategy, goals and objectives.

o Consults with Head Management About Project Specifics and Determine Requirements, Boundaries and Priorities and Facilitate Kicking Off New Projects.

Projects: 2021:CCRA Program for ORA (SAFe), CIO Dashboard Portal (Scrum), Watch-MUXC (Scrum). 2020:CCRA Program for ORA (SAFe), CSMP Migration (Scrum), Watch-MUXC (Scrum). 2019:ORA international (Scrum), BASF (Scrum), CSMP Migration (Scrum), (MSI-Data Integrity) (Scrum). 2018:CSMP (Scrum), ORA international (Scrum), BASF (Scrum). Tools:JIRA, JIRA Add-on, Confluence, Trello, Tiga,Taiga,Digital boards (Miro, Klaxoon,iObeya,Sococo). 4 P a g e

Work Experience

DXC Technology (HPE / HP) (CMMI Level 3)(2009 – 2018) Egypt – Cairo On-Site DXC Technology 2017 – Aug 2018

Senior Developer/ Production Ticketing Manager.

Working for Vodafone Germany Account in (E-Commerce & Telecommunications) Applications as Production Incident Manager and Senior Developer Leading Activities Such as: o Managing and Maintaining Production Ticketing Incidents SLAs. Including 12 Different Applications on Production. Collaborating with Distributed Teams Of 25 Developers/Testing in Egypt, Germany and India. o Supporting Production Releases, Classifying Production Bugs, Providing Root Cause Analysis Reports, Providing Hotfixing, Support and Perform Troubleshooting. o Collaborate and Coordinate with Other Products Delivery Managers & Account Managers for Releases Delivery and Merging Hotfixes and Bug Fixes.

o Facilitate Communication Between (Onshore/Offshore) Teams, (POs, Technical Leads, Testing Leads) And Leading Alignment Status Meetings.

o Improve and Innovate Tracking / Monitor Process to Provide Clear Timely Status Reports and Troubleshoot Analysis for Various Applications.

o Support Well-Documented Troubleshooting Records, Remove Any Blockage and Resolve Dependencies o As Senior Full Stack Developer, Was Performing All Full Cycle Software Activities for 9 Applications for Both

(The VF User, VF Agent).

o Ensure Smooth Delivery for RMSs Within the Required Timeline and Estimated Budget with Excellent Quality. o Acting as ISO SPOC to Ensure Business Continuity and Stability. Projects: Vodafone -Germany Account –Online Domain– Bultrum. (Kanban) Tools: JAVA Tech, Web Services, Oracle Database, JIRA. HPE Technology 2015 -2017

Full Sack Senior Software Developer/ Agile Certified Practitioner/ /Scrum Master. o As Scrum Master, Managing All Managerial Aspects of the Project, Felicitate All the Scrum Events, Communication Between All Project Stakeholders, Removing Impediments o Collaborate with The Product Owner to Maintain Well Defined and Prioritized Product Backlog. o Lead Customer Demos and Prepare Customer Manuals and On Boarding Trainings for the Tool. o As Senior Software Developer Performing All Development and Automation Activities, Ensure Delivering High Quality Increments (Cleaning Code Standards, Reusable Components, High Unit Test Coverage) Smoothly On Time.

o Support Software Delivery and Hotfixing Activities in All Environments. o Acting as Lead for All Deployment Activates and Automating. Responsible for CI/CD Tools Configurations for All Environments.

o Performing All Investigation and Proof of Concepts for Migrating and integration providing High Quality Documentation.

o Actively Participating in HPE Agility and Development Communities. Project:

Year 2016-2017: WWB (What We Build) HPE Portal. (Scrum). Year 2015-2016: ESO HPE Portal (Enterprise Solutions on Demand).(Scrum). Tools: Linux VM, Node JS, Angular JS, JavaScript, HP Enterprise maps & oracle DB, Jira, Digital Boards, Git stash –Unit test mocha framework - build tool: strider. HP Technology 2015.

Senior Software Developer / Agile Practitioner.

o Work as Full Stack Senior Developer/Agile Certified Practitioner Performing All Software Development Activities (E2E). Using Latest Visions and Technologies of Open Sources. o Responsible for Creating an Automated & Customized Reporting Module Using Latest Versions of Jasper Reports.

5 P a g e

Work Experience

o Managing and Administrating the Reporting Module Configuration(Jasper Reporting Severs And Emailing Servers).

o Managing System Databases to Accommodate The New Reporting Requirement & Expansion. o Collaborate with Business Clients to Gather the Requirements Craft the User Stories. o Facilitate All Agile Scrum Activities and Events as High Performing Team. o Conduct On Boarding Training Sessions for Using the Tool and Customer Demos. Projects: SODA HP Tool (Solution Dashboard). Using (Scrum and Best Practices of XP). Tools: Java Tech, Linux, Spring MVC 4, GITLAB, DB Postgres 8.4, Jasper Reports. HP Technology 2014 - 2015

Senior Developer/ Releasing Manager.

o Working as Senior Full Stack Developer in Vodafone Germany Account for Developing Telecommunication, E-Commerce Services. Performing All Software Development Activities (End-To-End).In Addition to act as Subject Matter Expert for 5 integrated Applications. o Mange and Facilitating All Communication between Onshore and Offshore Teams for 5 Applications. o Handle All SW Business requests including (Estimation, Designing, Development & Implantations, Code Reviews, Bug Fixing, Documentation, Deployment and Testing Support. o Work in Releasing Management to Coordinate Release Planning Deployments for Germany Account Applications.

o Support and Implement Innovations, System Performance Enhancement and Automation. Projects: Vodafone Germany Account – Bultrum Eshop. Tools: JAVA Tech, Web Services, Oracle Database,

HP Technology 2013

PMO / Project Management.

o Working as Senior Automation Developer for Management Reporting Tools for (Financial and Software Delivery). In addition, Provide Customized Advanced/Automated Excel Templates. o Facilitate High Level of Communication and Provide Support Activities Between Onshore and Offshore Teams for VF-UK Teams.

o Provide Project Delivery Governance, Monitor and Report VF-UK Projects Progress, Risks, And Issues to Senior Management.

o Analysing Financial Data, Creating High Quality Visual (Dashboards, Status Reports/ Progress Reports /Issues Analysis) For All VF-UK Account Projects.

o Facilitate Project Portfolio VF-UK Management and Prioritization. o Create Processes Standardization, Workflows; Provide Best Practices for Project Management. Projects: VF-UK Portfolio Projects.

Tools: Microsoft Excel, Excel VBA- Macro, EVOLVE, PRESAGE for project metrics and project status summary data. HP Technology 2013

Senior Developer/ Scrum Master.

o Worked as Senior Software Developer and Scrum Master to Lead All the Activities of Software Deployment Cycle Using Scrum Framework.

o Facilitate All Scrum Events & Ceremonies. Coaching the Team on Agile/Scrum Principles and Values. o Collaborate Closely with The Product Owner to Maintain Prioritized and Refined Product Backlog Aligned With The Product Vision. Ensuring Smooth Project Delivery. o Leading Brainstorming and System Demos in Addition to Reporting Team Progress to the Management and the Innovation Community.

Projects: HP Online Task Management & Resources Tracking Too l(HP Innovation Team). (Scrum) Description :HP Tool for Tracking and Monitoring the Performance of Projects/ Individuals, Maintaining Agile Process, Providing Useful Add-ons for Reporting Module, Facilitating Communication Between Teams’ Members. Tools: JAVA Tech, JMS, Spring Web services, Spring Security, spring framework, DB. 6 P a g e

Work Experience

HP Technology 2009 – 2012

Senior Java-ATG Developer /Technical Lead L3 Team. Worked as Full Stack Senior Software Developer and Technical Lead of L3 Team in Various Projects of Vodafone UK Account (Mega/Large/ Medium) Projects. The Main Goal Was Developing Full Functional E- Commerce & Enterprise Service Solutions. For Vodafone UK E-Shop to Manage All Online Purchasing Activities E2E (Including Billing and Delivery Fulfillment Functionality) for VF-UK Telecommunication Solutions& Services. Using Agile Frameworks (Scaled Agile, Scum, Kanban, XP) in Addition to Latest Technology In Development, Automation and Continuous Delivery.

o Acting as a Full Stack Senior Developer Performing The Full Cycle of Activities for Software Development a

(Analysis, Design (HLD, LLD), Implantation Including [TDD, Unit Testing], Integration, Documenting, Code Reviews, Bug Fixing, Deploying and Releasing Activities. In Addition to alignment and communication) o Providing High Quality Software Solution Compliant with Clean Code Standards, Providing High Unit Testing Coverage Reports, Managing Automation Activities and Impending CI/CD in Agile Framework. o Facilitate all Agile Scrum Events & Ceremonies.

o Support Milestones Delivery, and Live Production Environment. o As Technical Lead forL3, My Main Responsibilities are the Full Lifecycle Development and Progress Tracking for Hotfixs & Bug Fixing. Manage All the Communications Between Product Management Team & Technical Team, Supporting Testing in Various Environments, Align and Report Team progress and Maintain/Improve The Support Process In Agile Framework.

o As Packaging &Release Lead. My Main Responsibilities Are Code Review, Branching, Merging, Packaging and Coordinate Releasing Activities, and Support Deployments. And Provide Status Reports. o Actively appreciate In SW & Agility Community, Conducting Knowledge Transfer Sessions, On Boarding Training,, Creating Leadership and Successors within Team. Projects: VF-UK account Projects (VF UK EShop, VF UK UTL, VF UK Common shop, L3 - production ticketing and Bug fixing). Using Agile Framework: Scrum, Kanban, Scaled Agile – Scrum Of Scrums. Tools: ATG Framework, JAVA, Web Tech, Web Services, Oracle WebLogic, Maven, Jenkins, Oracle DB, MQC as Defect/Issue/CR Tracking tool, Riley as Agile Tracking tool. Digital Boards, TortoiseSVN. Training Courses.

o Non-violence

Communication & Conflict

& Conflict Management.

o Generative AI Overview

for Project Managers.

o Efficient business

presentations.

o JIRA Administration, Building

Efficient Workflows & Dashboards.

o Team Coaching, Team

Building Activities.

o Product Management &

Marketing Strategy.

o Anti-fraud and

corruption Training.

o Azure DevOps Administration and

Automation.

o Visual Notes and Visual

Thinking.

o Mastering Agile Project

Management.

o MBA: Contemporary

Management

o MBA: Marketing

Management

o MBA: Business Research

Methods for Managers

o MBA: HR Management

o MBA: Accounting for

Managers

o MBA: Economics for

Managers

o Advanced Excel and Macros.

o Fun Agile Retrospective

and Team Gaming.

o Design Thinking and

Impact mapping.

o ITIL Foundation.

o Growing Leaders.

o Problem Solving.

o Agile Transformation VS

Environment Change.

o Business Model Innovation:

Differentiate & Grow Your

Company.

o Clean Code, TDD, BDD,

Workshop.

o Building Community of

Practice Facilitation

o Digital Marketing.

o Successful Negations.

o On Site Training: Ground Station

For satellite communications in

Maadi. Year 2004 (3 Weeks).

Additional Information

Member in Egyptian Engineer Syndicate.

Marital Status: Single. Date of Birth: 27 Jan 1986. Nationality: Egyptian., Languages: Arabic (Native), English (Profissional).

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