Executive Assistant Support Analyst

PRACHEETA DHAWAN

Orlando, FL ******.*********@*****.*** 347-***-**** www.linkedin.com/in/pracheeta-dhawan PROFILE STATEMENT: Experienced genomics and healthcare support analyst with 5+ years in clinical diagnostics, precision medicine, and data analytics. Proven ability to manage client relationships, resolve inquiries with 95% first-contact resolution, and maintain 99% data accuracy in sample submissions. Skilled at optimizing workflows, fostering collaboration, and delivering innovative genomic solutions. EXPERIENCE

EXECUTIVE ASSISTANT 04/2024 - Present

Zenith NY Enterprises Remote, FL

● Assist with managing inventory for lotions, soaps, and other products.

● Coordinate the logistics and scheduling of shipments to ensure timely fulfillment of orders.

● Work closely with the fulfillment team to ensure product availability and delivery timelines are met.

● Track and report on product stock levels, identifying reordering needs. ACCOUNT MANAGER 02/2023 - 03/2024

Novogene America Hybrid, MA

● Drove a 45% revenue increase, setting a company record for growth within a single year.

● Exceeded sales goals by 66% utilizing innovative client acquisition techniques and upselling strategies.

● Secured $850,000 in new accounts through client referrals, contributing to a 38% improvement in ROI.

● Assisted in managing and organizing the logistics of DNA testing services, including customer inquiries and tracking results. GENOMIC CLIENT SPECIALIST 02/2022 - 01/2023

Blueprint Genetics Remote, WA

● Resolved 95% of client inquiries on the first contact, enhancing customer experience and fostering long-term relationships with key clients, contributing to a 15% increase in customer retention.

● Coordinated test sample collection for over 300 clients annually, ensuring 99% accuracy in sample submission and reducing processing delays.

● Maintained thorough records of client interactions and test results, achieving 100% compliance with privacy regulations (e.g., HIPAA), ensuring secure and accurate data management.

COVID-19 CASE INVESTIGATOR 08/2020 - 11/2021

Rutgers University Remote, NJ

● Ensured data accuracy for over 1,000 daily COVID-19 cases, maintaining health protocol compliance.

● Conducted interviews with positive cases, collecting contact tracing info and guiding isolation/quarantine.

● Monitored quarantine adherence, providing support and ensuring a 95% compliance rate. TECHNICAL SKILLS

Project Management: Microsoft Office Suite, Google Workspace, Confluence Client Relationship Management: Salesforce CRM, LIMS Compliance Standards: HIPAA, CAP

Genomic Tools and Databases: ClinVar, gnomAD, Ensembl, Franklin (Geneoox), dbSNP, HGMD Cloud Platforms: AWS

Design and Visualization: Adobe Illustrator, Adobe Photoshop EDUCATION

Kean University — Union, NJ

● Conducted research identifying pathogenic LMNA variants linked to Hypertrophic Cardiomyopathy.

● Published findings on allele frequency in diverse populations using ACMG59 guidelines and VCF datasets.

● Specialized in variant classification, risk assessment, and personalized intervention strategies. Master of Science - Biotechnology (2021) Kean University

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