Customer Service Independent Contractor

Payton Nishikawa

Henderson, Nevada ***** 801-***-****

*******@*******.*** www.linkedin.com/in/paytonnishikawa SUMMARY

Independent Contractor with diverse experience in healthcare/EMS, construction, delivery, and technician services.

• Experienced coordinator with ability to communicate and provide decision-making in high stress situations.

• Exceptional customer service and knowledge with ability to troubleshoot and resolve issues.

• Highly skilled in troubleshooting, process improvement, collaboration, and meeting deadlines. PROFESSIONAL EXPERIENCE

Independent Contractor, Salt Lake City, Utah and Las Vegas, Nevada Independent Contractor, 2014-Present

Independent contractor providing delivery, assembly, and customer service for troubleshooting concerns.

• Provide box truck for residential moving with 5-star ratings received from clients on prompt delivery and care.

• Provide delivery services for residential and business needs, which may also include handyman work.

• Technician providing customer service for assembly and troubleshooting concerns. Madsen Cycles, Murray, Utah

Operations Manager, 2018-2021

Warehouse Manager responsible for on time fulfillment of production, repair, and shipping of specialized custom bicycles.

• Lead technician responsible for building, tuning, and repairing custom bicycles.

• Provided technician customer service for troubleshooting, complaints, and concerns.

• Built custom boxes and oversaw shipping and receiving with various logistic services to ensure on time delivery. Reynolds TLC, Ogden, Utah

Adams Drywall, Ogden, Utah

Construction Apprentice, 2004-2014

Trained and worked alongside trade contractors learning how to hang drywall, tape, cut/set tile in residential homes.

• Cutting, hung and tapped drywall for interior residential and garage.

• Connecting and hanging fans and indoor/outdoor lighting fixtures

• Cut and set tiles and marble slabs for flooring, bathrooms, and kitchens including grout and leveling. Ogden City Fire, Ogden, Utah

Firefighter / Paramedic / Construction, 1994-2014 (Retired) First responder for structural and land fires as well as responding to high volume of medical emergencies.

• Responded and fought structural and land fires. Trained new firefighters and the public on fire prevention.

• Lead Paramedic for medical calls, responsible for assessing situations, providing instruction and decision-making. Trained new paramedics by providing in-field instruction and direction. EDUCATION

Weber State University, Ogden, Utah

Associate of Applied Science

Bonneville High School, Ogden, Utah

High School Diploma

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