Service Representative Customer

Judith (Judy) Kyser

Columbus, MT *****

***********@*****.***

+1-702-***-****

Work Experience

Remote Customer Service Representative

ROI Call Center Solutions - Salt Lake City, UT

February 2021 to April 2024

I worked on several campaigns that was for COVID_19 state help line and worked Health Benefits Plus. I helped member receive help for their benefits of Over the counter, healthy foods and utility pay I helped members place orders, find out problems with their card, explain program, use of microsoft, excell, ordering system, CXone phone services, handle fraud claims Insurance Adjuster

Cunningham Lindsey - Las Vegas, NV

May 2001 to August 2017

Organizational/Management/Education

• Graduate of Vale National schooling in residential damage estimating & adjusting, commercial estimating & adjusting, green risks1 commercial & residential training.

• Responsible for scheduling clients for managing initial analysis and coverage evaluations of dwellings, vehicular, personal injury and liabilities.

• Consult with the accountants, engineers, architects, construction workers, SIU investigators and lawyers in evaluation of the claim.

• Taken photographs, written or video-taped or audio-taped statements.

• Assessed the price or value of the insured item. Estimated merits payments and granted payments of the claims within definite monetary limit.

Customer Relations

• Assist customers with damage, liability and injury claims

• Investigated the claims by interviewing claimant and the witnesses, consulting the police and the hospital records and examining property harm to find out the extent of industry's liability. Assessed the price or value of the insured item and define coverage. Managing Front Office

Customer liaison.

Accounts Receivable/Payable

Cash Handling

Computer literate with OS 95/98/ME/XP

Data Entry

Filing

Microsoft Word, Outlook, Publisher and Excel

Multi line Telephone Support

GPS and map reading

Xactimate, MSB Estimating programs

Education

One year of college in Criminal Justice

Cerro Coso Community College - Ridgecrest, CA

September 1995 to May 1996

Skills

• Security

• Surveillance

• Administrative Experience

• Microsoft Word

• Conflict Management

• English

• Computer Operation

Certifications and Licenses

Driver's License