Yrs Experience Business Partners
Resume:
Sally Dawood
Yasmeen *, New Cairo
Cairo, Egypt
*****.*******@*****.***
Professional Summary
Dynamic and results-driven professional with 18 years of experience, including 15 years in the telecom industry. Proven expertise in project management, account and business partner management, vendor management, and operations. Strong leadership and communication skills, with a track record of building relationships and delivering results under pressure. Fluent in Arabic, English, and French.
Work Experience
GIG Egypt
Head of Project Management Marketing Department
Dec 2023 - Present
• Lead projects related to project management and digitalization, including chatbot and consumer/broker applications, CRM, and loyalty programs.
• Manage partnerships, lead discussions with potential partners, and select the most promising ones.
• Oversee dashboard analyses for customer care and omni channels, apps including data cleansing and follow-up.
• Negotiate deals for embedded insurance, payment solutions, and customer financing.
• Lead and manage a team, fostering a conducive and healthy teamwork environment. Etisalat Misr
Consumer Gated Retention Manager, Marketing Department Dec 2021 – Nov 2023
• Directed and coordinated customer acquisition and partnership initiatives for gated communities.
• Developed relationships and experiences with strategic partners at gated communities.
• Ensured achievement of targets in partner satisfaction, experience, revenues, and acquisition increase.
• Led a team, creating a healthy teamwork environment. Partnership and Portfolio Management Manager, Marketing, Product and Services Department Jan 2018 – Nov 2021
• Managed operations with VAS business partners, monitored and analyzed performance.
• Planned and managed the P&S OPEX budget, social media activities, and project launches.
• Monitored the Etisalat portal and My Etisalat app for VAS services, ensuring they were up-to-date.
• Provided regular reports to CCO and built CEO reviews, including strategy performance and operations.
• Managed customer complaints, VAS purchase orders, and cross-functional operations. Commercial Operation Project Sr Team Leader, Commercial Planning and Support Department Oct 2017 – Dec 2017
• Managed commercial operation projects, participated in launching the Sales Expansion Plan.
• Managed CEO and CEO Commercial Forums.
Governance & Processes Project Analyst, Commercial Planning and Support Department Jun 2014 - Oct 2017
• Developed departmental and interdepartmental processes and auditing matrices.
• Managed commercial project requirements, implementation, UAT, and launch activities.
• Monitored and reported NTRA complaints, managed social affairs and raffles operations.
• Served as SPOC with the internal audit team on all commercial issues. Governance & Processes Project Sr. Specialist, Commercial Planning and Support Department Aug 2009 - May 2014
• Developed interdepartmental and departmental processes.
• Managed promotions renewals with NTRA, monitored telesales and courier performance. Product Specialist Application, Commercial Department Nov 2007 - Jul 2009
• Ensured product description quality, conducted impact analysis, and managed post- launch defects.
Marketing Intelligence Coordinator, Marketing Department Jun 2007 - Nov 2007
• Conducted field surveys for Etisalat promotions, reported market feedback on competitors' offers.
ARMS
Field Research Supervisor/Moderator
Sep 2005 - May 2007
• Conducted various research projects and moderated focus groups. Bel (La Vache Qui Rit/Kiri)
Trainee
Aug 2002 - May 2004
• Assisted in collecting field data, supervised promotion teams, conducted surveys, and helped in launching commercial ads.
Education
Modern Academy, Egypt
Bachelor's Degree in Business Administration, 2005
• Major: Management, Grade: Good
• Project: Marketing Research, Grade: Excellent
Lycée la Liberté d’Heliopolis
High School, 1998
Languages
• Arabic: Native
• English: Excellent written and spoken
• French: Excellent written and spoken
Computer Skills
• Proficient user of MS Office applications and Internet tools
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