Program Manager Raleigh Nc

ENDEJA A. CARTER m: 704-***-**** / ********@******.*****.***

PROFESSIONAL EXPERIENCE

DELTA SKY CLUB CHARLOTTE NC, DECEMBER 2024

TO PRESENT

OPERATIONS BRAND AMBASSADOR

●On the opening team of the brand-new Delta SkyClub in Charlotte, NC opened in December 2024. Responsible for ensuring each of our 200 daily guests leave the Club feeling like they received personalized service through thoughtful, genuine, and memorable interactions.

● Taking ownership of the club environment throughout the day ensures a clean, well-organized guest experience.

● Resolve guest concerns and involve leadership when necessary while discretely managing unruly passengers, working with Club Lead, Station Leadership, airport police, and TSA when appropriate. ASTON CARTER RALEIGH NC, JULY 2023 TO JANUARY

2024

PROGRAM MANAGER

● Managed national accounts overseeing 600+ contractors driving operational excellence and compliance.

● Grew year-over-year revenue by 13% and headcount by 65% through strategic client relationship management and developing an optimized recruitment process.

●Spearhead performance reporting on headcount, fulfillment, spend analytics, and other KPIs, providing actionable insights to senior leadership.

●Led cross-functional teams to enhance partner performance and implemented corrective measures for continuous improvement.

Clients Include: Mercalis Life Sciences & Pharma Commercial Solutions ASTON CARTER RALEIGH NC, JULY 2022 TO JULY 2023

BUSINESS OPERATIONS ASSOCIATE

● Responsible for being an advocate for candidates, contract employees and internal partners by providing them with consistent, ongoing support for problem resolution and maintaining general operations.

● Partnered with the talent acquisition team to manage internal onboarding for all new hires including a focus on ensuring accurate and timely I-9 and onboarding paperwork completion.

● Served as the primary partnership development liaison between field office producers and corporate or center-based teams.

MASSAGE ENVY RALEIGH NC, APRIL 2021 TO JULY 2022

OPERATIONS MANAGER

● Managed daily operations of the franchise location while utilizing management reports to set operational goals and monitored overall performance. This resulted in 9% growth in revenue month to month.

● Demonstrated superior headship skills, applied advanced analytical and problem-solving skills, and possessed a strong background in selling to drive the desired behaviors on our sales team to leverage best practices and improve performance.

EDUCATION AND CREDENTIALS

BACHELOR OF ARTS (B.A.) IN COMMUNICATION MEDIA AUGUST 2017 TO MAY 2021 William Peace University, Raleigh, NC

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