Case Manager Call Center
Resume:
*******@*****.***
SKILLS
LANGUAGES
I strongly believe in the
power of exposure to new
learning experiences. I am
eager to embrace
challenges, acquire new
skills, and adapt to evolving
industry trends. By staying
informed about best
practices in customer
service and management, I
aim to continuously improve
my performance and
contribute meaningfully to
the growth of any
organization.
In conclusion, I am excited
about an opportunity to
leverage my skills and
expertise as a customer
representative at your
company. With a focus on
driving customer
satisfaction and achieving
organizational success, I am
confident that I can make a
valuable contribution to the
team.
I look forward to the
possibility of discussing how
my background, skills, and
enthusiasm align with the
goals of your company.
Customer assistance
French Advanced .
Diploma in Advanced
French
Florentina
Garcia
EXPERIENCE
THERAPIST/CASE MANAGER
El Psiquiatrico Seguridad Sociall.
Treatment for individuals struggling with chemical dependency and alcoholism. It involves a therapist leading a session with a small group of individuals who are facing similar challenges related to substance abuse. Group therapy provides a supportive environment where participants can share their experiences, offer each other feedback, and learn from one another's successes and setbacks. By combining group therapy with one-on-one therapy, individuals struggling with chemical dependency and alcoholism can benefit from both the collective support of peers and the individualized care provided by a therapist and clinicians.
CALL CENTER REPRESENTATIVE
Krammer. Mallorca, Spain
Conducting survey studies over the phone requires good communication skills, attention to detail, and the ability to adapt to different respondent behaviors. I have demonstrated proficiency in handling incoming calls with professionalism and efficiency. I understand the importance of providing excellent customer service and ensuring that all inquiries are addressed promptly and accurately. I am confident in my ability to handle a high volume of calls while maintaining a positive attitude and representing the company in a favorable light, and experience in conducting survey studies to gather valuable insights and feedback from customers
RECREATIONAL THERAPIST
New Horizon Community Mental Health Center. Miami, Fl As a recreational therapist, I play a crucial role in helping mentally ill individuals adjust and integrate into society through various activities, including games and social interactions. As professionals, we utilize recreational activities as a therapeutic tool to improve the mental, emotional, and physical well-being of our clients. By engaging individuals in enjoyable and meaningful activities, recreational therapists aim to enhance social skills, boost self-esteem, reduce anxiety, and promote overall wellness.
SWITCHBOARD OPERATOR
North Gables Hospital. Miami, Fl
02/1986 - 03/1989 Effectively handle incoming calls from patients, address their concerns promptly, and ensure that they receive the assistance they need in a courteous and efficient manner. PHYSICAL EVALUATOR
Residencia Bocambilia. Palma de Mallorca, Spain
A strong background in performing physical examinations, inputting accurate information into medical records, and maintaining open communication with specialists to ensure optimal patient health outcomes. I have extensive experience in conducting thorough physical examinations on adult patients.
My attention to detail and ability to communicate effectively with patients during these examinations have allowed me to accurately assess their health status and provide appropriate recommendations for further care.
I worked with several types of dementia, including Alzheimer's disease, vascular dementia, and Lewy body dementia. Elderly individuals with diabetes, depression, Hypertension, and other cardiovascular diseases. EDUCATION
HIGH SCHOOL GRADUATE DIPLOMA,ASSOCIATES DEGREE
IN ARTS,MASTERS DEGREE IN SCIENCE
Universidad Central del Este.
CONTRACT LAW
Harvard Law School.
Certification Diploma From Harvard Law School
CERTIFICATIONS & COURSES
Languages:
English - Mother tongue
Spanish - Mother tongue
Portuguese - Basic
German - Basic currently studying for a certificate 2013
2017
2009
2012
1989
1992
1986
1989
Jun 2017
Sep 2022
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