Customer Service Representative

Alexis Dionisio

Career Objectives

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and Skills. Secure a responsible career opportunity to fully utilize my training skills, while making a significant contribution to the success of the company.

• A creative mindset-and the ability to approach a problem creatively

• Good communication skills, both written and verbal

• A meticulous approach to work

• Coaching and Feedback

• Training

• Ability to use logic and reasoning to identify the strengths and weakness

• Organization

• Problem solving

• Teamwork

SEPTEMBER 2022 TO OCTOBER 2024

Claims Case Manager

Satellite Office- Uber Carshare

Vertical Claims – Car

As a case manager, I am responsible in making a right decision to each member’s case for claims in their vehicles. We ensure that the member understand the coverage and policies on their policy for claims. June 2018 to Sep 2022

Sr. Associate Quality Analyst

WNS Global Services

Vertical Insurance and Claims – Home, Motor, and Contents As a Quality Analyst, I am responsible for recommending, implementing, and monitoring preventative and corrective actions to ensure that quality assurance standards are achieved; compiling and analyzing statistical data; ensure that user expectation are met during the testing process; and draft quality assurance policies and procedures.

January 2016 to September 2017

Customer Service Associate

Convergys

Vertical Telco

Helped customers with complaints and questions, give customers information about products and services, take orders, and process returns. Resolved issues and troubleshooting technical problems; delivered information about a company’s offerings; and provided proactive customer outreach. January 2014 to December 2015

Customer Service Representative

Expert Global Services (EGS)

Vertical Travel and Health Care

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs. Offered advise and assistance to customer.

April 2011 to December 2013

Customer Service Representative

NorthStar BPO Solution

Vertical Discount Coupon and Survey

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs. Offered advise and assistance to customer.

Professional References:

Riq Cruz Carissa Felicia Martinez

Assistant Manager Service Delivery Manager

WNS Global Services Cognizant

+63-917-***-**** +63-915-***-****

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