Customer Service Support

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

RAJINDERBIR KAUR

■ Winnipeg, MB R2V 1N7 ■ 204-***-**** ■ ***********@*****.*** ■ WWW: Bold Profile ■ Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast- paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Customer Service Management

• Troubleshooting Skills

• Planning and Prioritization

• Business Development Understanding

RECEPTIONIST 06/2023 to 12/2023

DBNS Transport, Winnipeg, MB

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

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Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

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Helped maintain office security by monitoring visitor access and issuing badges as needed.

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Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

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MANAGER 01/2015 to 01/2023

Star Tiles Ltd., Ludhiana, India

Achieved departmental goals by developing and executing strategic plans and performance metrics.

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Launched new products and services with thorough market research, leading to increased revenue growth.

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Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

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Reduced operational costs through comprehensive process improvement initiatives and resource management.

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Master of Arts : Fashion Science, 05/2004

Guru Nanak Khalsa College - India

LANGUAGES English

Full Professional

Punjabi

Native or Bilingual

Hindi

Native or Bilingual

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