Customer Service Inventory Control

WALID NASR

*** ***** *** *** # ***

WINDSOR, Ontario N9A 5B1

Res 519-***-****

Cell 226-***-****

Summary of Qualifications

•Excellent communication skills interact well with others

•Able to adapt to challenges and changing environments

•Strong team work skills always helping others

•Effective problem solving skills; able to identify and resolve issues

•Valid class G2 drive license

•WHMIS training

Related Career History

True Fitness Personal Trainer 2017-2020

Consult, understand and analyze your clients’ needs and goals

Design personal fitness programs

Support and promote all Good Life Fitness Programs

Willingness to accept ongoing coaching and feedback

Prospecting for new client

Fresh Co 2013-2016

Provide customer service to meet customer needs

Order and receive stock in accordance with company inventory control procedures as required

Maintain a clean and safe working environment as per Company requirements

Keep work area clean and presentable

Load/unload products from the trucks

Keep track of shipping and receiving products

Joseph’s Farm Market 2011-2012

Keep track of shipping and receiving products

receiving orders and stocking shelves

Load/unload products from the trucks

Keep work area clean and presentable

maintaining and rotating stock

helping customers locate items in the store

Customer Service Representative 2009-2010

Sutherland

Courteously answer incoming customer phone calls, following quality standards.Build customer cases by gathering and entering customer data and details into personal computer.

Evaluate the need for escalating each customer case, or personally manage the case to resolution, following established policy and procedural guidelines.

Contact various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customer inquiries.

Review escalated calls with Team Leader for resolution/assistance and closes the escalated case with a follow-up phone call to the customer upon resolution.

Education

Grade 12th Completed

Catholic Central High school 2014

Windsor, Ontario

ST.Clair college 2014-2016

Major: Police Foundation

University Of Windsor 2017-2018

Major: Fitness & Health Promotion

References

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