Active Directory Help Desk

STANTON E. EASLEY

IT Professional with over (**) years of progressive IT experience in the following industries Financial, Insurance, Educational and Retail. Expertise in multi-tier Help Desk Support, Coding, Network Support, and Computer Repair/Maintenance.

Keywords: Office 365, SCCM, Active Directory; Imaging, HP, ServiceNow, Remedy, Network Administrator

Education:

Wilmington University — Wilmington, DE

August 2017 — December 2018

Bachelor of Science IT Coursework

Dunwoody College of Technology — Minneapolis, MN

July 2002 - June 2004

Associates of Applied Science Information Technology Degree Completed.

Work experience:

United Parcel Service

IT Support/Asset Management

October, 2022 – December, 2022

Active directory reset passwords, unlocked passwords.

Troubleshooting Non-Compliant Intune and bare metal devices.

Brought in to help as a seasonal worker; primary tasks were to sort and load packages onto commercial delivery UPS trucks; handling certain small packages requiring specialization in expedited handling.

Service Now ticketing, Active directory reset passwords, unlocking accounts.

Reported hazardous materials that could cause a problem due to leakage or damage. Worked successfully with assigned supervisors to improve package distribution to assigned trucks.

Merck & Co./HCL/Pomeroy Technologies (Remote)

IT Technical Support Desk November, 2021 — January, 2022

On-site/remote computer and server network technician. Supporting networks of Microsoft products such as Windows 7, 8.1, 10, Microsoft Office, Office 365 Answer customer telephone calls, provide remote technical support.

Windows 7 upgrades to windows 10

Received Company issued Laptop, Mouse and Headset; also received specific training on processes and procedures for documenting calls and inquiries; researched documented information quickly and relaying that information to authenticated caller; used Remedy Online tools.

End user support and customer service

Configure/manage mobile devices via Microsoft Intune includes Pushing applications, profiles, compliance policies.

Windows XP, Windows 7, Windows 10, Printers, Scanners, Label Printers Office 2016, Office 365, SharePoint

Participated in intensive training of Federal and European Policy guidelines concerning IT Protocols for maintenance of Records integrity and Policy Processes. Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Randstad/Vanguard (Malvern, Pennsylvania) IT Tech Central Field Support

May 2021 September 2021

Imaging with SCCM Desktops, laptops, small form factors, Yoga, Surface pro

SCCM for Microsoft updates and pushing software to workstations, running reports.

Create active directory accounts with proper login script and provide approved folder access. Primary tasks were to respond to high priority incident requests and resolve remote connection requests in selected buildings assigned. Utilize specific software tools to address various IT based issues (Various Remote Access Connection tools, specific administrative accounts allowing reserved access for specific problem resolution. Visit areas in assigned buildings to retrieve select computers designated for removal during refresh process.

Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Crozer Chester Medical Center/R4 (West Chester, Pennsylvania) IT Technician

October 2020 — February 2021

Proficient in the following desktop operating systems: Windows XP - Windows 8.1 and MAC OS.

Skilled at using Ghost and Acronis imaging software.

Assisted in server migrations: Windows 2000 Active Directory to Windows 2008 Forest with Active Directory Upgrade. Assisted in the installation of Exchange 2007 and incorporated into Active Directory users to email while install GFI Mail Essentials to filter unwanted emails. Create rules to allow or restrict email flow into organization. Renew exchange certificates when necessary.

Knowledgeable of creating Windows 2008 users and email accounts.

Supported the IT Department of Crozer-Chester Medical Center and their Satellite offices. Tasks included reimaging computers in both Nurses Stations and mobile crash carts. Imaged and reimaged Medical system Computers; Installed Medical Logistics software; tested software for integrity and functionality; deployed computers and printers with supplies to various satellite locations; upgraded CPU memory hardware and replaced obsolete hardware; participated in daily IT conferences to update team members to current status of working projects and processes. Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Unisys/Lexmark, (Delaware, Pennsylvania, New Jersey) Field Engineer

Jan 2020 — Mar 2020 (Position suspended due to Covid-19))

Proficient in Microsoft Office 2016/Office 365, TCP/IP troubleshooting, Microsoft Active Directory, SCCM, MobileIron/Intune MDM, and enterprise integrated iPhone/iPad/Android/Surface.

Administered Windows domain user accounts (unlocked accounts, reset passwords, etc.).

Travelled to various sites to provide timely and cost-effective maintenance for Lexmark contract covered Multifunction devices. Provided technical assistance with the installation of new machines and monitored the machines for quality issues. Documented replacement procedures, parts, and time spent on sites.

Exelon/Rangam IT Client Services

November 2017—0ctober 2019

Resolved a variety of IT issues at Delmarva Power locations ( NCRO, MLK, Delaware), PECO (Philadelphia) and Atlantic City Electric (Carneys Point and Mays Landing, New Jersey).Tasks included, but not limited to Active Directory registration, HP Asset Manager, MS SharePoint, Excel, SCCM, Citrix Platform, VPN's, Computer Imaging, Domain registration, migration and configuration, SAP discrepancies, Network connectivity (Wi-Fi, Cellular and Ethernet), processing incoming and outgoing computer hardware delivery orders, OS Processing specific computer group policy updates, wiping computer memory designated for disposal, analyzing computer MTU processing configuration and adjustrnent, MS DOS screen Command line functionality, coordinating hardware and software delivery options to specified users, determining user specific roles in company access governance system, escalation of issues outside designated scope of service within specified Service Level Agreement parameters. Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Continued On Next Page:

Ashland Chemical/Tekwissen IT Technical Support Engineer

September, 2016 – December, 2016

Provided End User support for Ongoing IT Projects with Ashland Employees. Major focus was migration of Corporate Computers to new domains. Additional responsibilities include imaging of computers, troubleshooting of various issues, resolving computing issues, updating and creation of tickets using Remedy system. Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Estee Lauder/VDart Technologies

September, 2015 – November, 2015

Trained for Supporting Client Estee Lauder Company Aveda, Blaine, MN. Training included RF Operations diagnostics and repair; SharePoint Information collaboration; Apple and Windows computer diagnostics and scenario problem resolution. Wireless and Ethernet connections on Windows and Mac’s

Troubleshooting and Installing JAMF on Macs

Professional References:

Omar Loutan, Information Technology supervisor, Exelon Corp. 202-***-****

Lawrence Josefowski Information Technology Manager, Exelon Corp 202-***-****

Cathy Adler-Marks, IT Executive Director, Crozer Chester Medical Center 262-***-****

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