IT Systems Analyst Professional
Resume:
Munna M. Palazzolo
Sterling Heights, MI 48313
Eve: Phone: 586-***-****
Daytime: E-mail: *******@*****.***
OBJECTIVE: To obtain a position specializing within the following disciplines:
IT Systems/Business Analysis/Application Lead/ IT Compliance and Governance
EDUCATION:
Lawrence Technological University
Master of Science in Information Systems
Bachelor of Science in Business Administration, Minor in Information Systems
Skills Summary:
Experience in Business and System Analysis, Project Leadership and IT Compliance and Governance. Over 15+ years’ experience in Data, Research and Business Analysis and IT Leadership skills. Strong skill set using software tools such as MS-Office including, Word, Excel, PowerPoint, MS-Teams and Visio.
Experience in leading, managing and mentoring employees. Strong background in documentation including gathering user requirements and design of business process documentation. Strong ability to flourish in a challenging environment, experience in setting priorities and collaborate with cross-functional teams. Excellent presentation and communication skills including both oral and written. Have highly effective skills in leading and interacting with various levels of business units to coordinate project success.
Experience with evaluating/monitoring/documentation of all IT risk/compliance/governance controls to comply and support for all business functions for financial service applications.
Software: MS-OFFICE Suite, Visio, Adobe Photoshop, Snag It, Caliber, DevOps Tools, Jira, Confluence, SharePoint, Changepoint. CISM, ServiceNow.
Languages: HTML, CSS, JavaScript, JSP Includes, XML, Gherkin.
OS: Microsoft Windows, Linux
PROFESSIONAL EXPERIENCE:
December 2021 - Present Daimler Truck Financial Services. Redford, MI
July 2017 - December 2021 Mercedes-Benz Financial Services. Farmington Hills, MI
IT Systems and Application Lead
Function as Senior IT Systems Application Lead, responsible for managing, guiding and leading a development team to ensure all development activities are developed, completed for the corporate financial commercial funding applications. Working directly with internal Business to manage and support all application development life cycle activities and processes using Agile methodologies.
Facilitate as a Senior IT Application Lead responsible for leading, and managing a development team, for all corporate enhancements/deployments and system release activities, utilizing DevOp Tools within JIRA.
Function as ICS Application Lead - responsible for creating and documenting of IT Compliance/Audit processes for the managed internal financial services IT applications and providing results to Internal IT (ICS) Audit and Compliance department.
Responsible for evaluating/monitoring/documentation of all IT risk/compliance/governance controls to comply and support for all business functions/operations.
Responsible for creating the IT ICS (Compliance) controls documents to support IT and business operations and identifying and assessing all technology, information and cyber risks.
Coordinate with IT Compliance/KPMG Audit Teams to provide the required data for to meet the ICS Controls review and approvals.
Responsible for the creation of the following: Test Case/Strategy Documents, Data & Process Flow Diagrams, using System Development Life Cycle (SDLC), SCRUM and Agile methods.
Assist and Lead development team to address and resolve with troubleshooting of issues/defects to support the corporate project management processes as well as providing testing support for application development and & regression testing needs.
August 2016 - March 2017 Comerica Bank, WM Mortgage, Auburn Hills, Troy MI.
September 2015 - July 2016 (OpTech LLC, Contract)
IT Senior Technical Business Analyst
Function as Senior IT Technical Analyst, working in the IT Application Development Team, responsible for working directly with internal/external clients to support the application development processes.
Function as the liaison between the Business and Development Teams responsible for eliciting requirements and facilitating/coordinating communication between IT and the PO Business teams.
Responsible for the creation/development of the following: Business and System Requirements, User Stories/Acceptance Criteria, Test Case/Strategy Documents, Data & Process Flow Diagrams, using System Development Life Cycle (SDLC), SCRUM and Agile methods.
Responsible for the creation of functional demos for the Business using live data/UI mock-ups to simulate the deployments to be scheduled.
Functioned as a Technical Business Analyst, working in the IS-Requirement Management Service, (RMS) Organization, responsible for elicitation of business requirements using interviews, document and business analysis, use cases/user stories, and workflow analysis.
Responsible for the creation/development of the following: Requirements Traceability Matrix (RTM) documents, Business and System Requirement Documents (BRD's), User Stories, Data & Process Flow Diagrams (low and high-level), using the Waterfall methodology.
Responsible for assisting Development, QA and the Test Manager with testing process including performance testing and end-user acceptance testing for modified or new processes/systems.
October 2013 - September 2015 North American Bancard LLC, TROY, MI.
Senior IT BUSINESS Systems ANALYST
Functioned as a Senior IT Technical Business Analyst on the IT Engineering & PMO Team, responsible for the creation/development of the following: Business Requirement Documents (BRD's), Functional Requirements, User Stories, Gherkin Script/Stories for QA, Business Rules, Data & Process Flow Diagrams (low and high-level), creating UI/UX/GUI screens and other Interface Designs using MS-Office tools as well as Photoshop, Graffle and Snag it.
Function as the liaison between the Business Units and IT development, responsible to ensure all requirements are documented and are successfully implemented.
Responsible for eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases/scenarios, business analysis, task and workflow analysis.
Responsible for creating Gherkin Test Scripts for development & QA and in aiding them with their workflow for Testing and to work with UAT and Business. Created UI/UX - User Story Capture Booklets for management.
October 2011 - October 2013 Ford Motor Company. Dearborn, MI.
(STG/MSX Int’l, Contract)
Marketing/IT Business Analyst
Function as a Marketing/IT Business Analyst on the Application Development team supporting the Marketing and Sales Product Line and assisting in creating and gathering business requirement documents for Marketing Campaigns.
Consolidated, standardized, and created all application development documentation and process documents across the IT Marketing and Sales groups and portfolio sites to provide more robust framework.
Responsible for the creation of SharePoint framework and Repository for all core documents for the team to use as a repository, using tools such as Excel and Business Objects.
Responsible for analyzing data in tables using tools such as Microsoft SQL Server and Unica Interact.
Responsible for the creation/development of Data Flow Diagrams, User Stories, and Test Cases using MS-Office tools such as Word, PowerPoint and Visio.
Responsible for creating and managing multiple projects while ensuring project success, using SDM, System Development Life Cycle (SDLC) and Agile methods.
October 2008 - October 2011 Thomson REUTERS, (Bright wing, Contract)
LFRAD, SOUTHFIELD MI
IT Business Analyst / UI Designer
Facilitated as a Technical Business Analyst responsible for creating and gathering business requirements for enterprise level, client facing web applications using SDLC and Agile methodologies and for developing project and system requirements.
Functioned as lead UI designer, responsible for the creation and development of web site content and graphic design, creating customized scripts, and graphic elements, using tools such as Adobe Dreamweaver, Photoshop, Adobe Writer.
Responsible for managing, supporting and utilizing a CMS software tool/environment to upload and publish web content including online campaigns.
Responsible for the development of Data Flow diagrams, and Use Case maps including typical user navigation and workflow paths through the site. Using tools such as MS-Office including, Word, Visio, PowerPoint and Excel.
October 2000 - June 2008 Flagstar Bank, Troy MI
IT Systems Analyst/Web Developer
Functioned as Lead Web Designer on the IT Application Development team responsible for creating customized graphics, scripts and web content using tools such as Adobe Photoshop CS Suite, Adobe Dreamweaver CS Suite, Fireworks, customizing Java Scripts and JS Scripts, as well as in creating web server content.
Facilitated as Senior Technical Business Analyst, responsible for the development of project and system requirements including gathering user requirements, project scope, goals, and objectives.
Developed data flow diagrams, models, case analysis and work flows using MS-Office tools such as; Word, Project, Excel, PowerPoint and Visio and Changepoint.
Lead and directed multiple projects for Flagstar websites utilizing tools and methodologies, including Waterfall, Agile and SCRUM and SDLC methodologies (including Initiation, system development, planning, requirements analysis, design, development, testing, integration, implementation, and maintenance) as well as participating in JAD Sessions.
Responsible in new development of applications on MyFlagstar Intranet website and for Flagstar.com such as WARLOC and LOANTRAC. Worked on team with 20 people in JAD sessions to develop, test and implement the rollout for these applications.
June 1997 - March 2000 Daimler Chrysler International Corp., Auburn Hills, MI
(National Tech Team contract)
IT Data & Research Analyst
Functioned as a Warranty Data/Research Analyst within the Warranty Int’l group, responsible for downloading data from different mainframe and application systems used for trending, research analysis & verification.
Responsible for complying and consolidation of Int’l warranty & recall data from different systems and producing reports by displaying the data to executive management and stakeholders in presentation format using MS Office tools such as; Excel and PowerPoint.
Performed special studies & data manipulation utilizing proprietary Decision Support System (DSS) database, for tracking and analysis of dealers.
Design, development, maintenance, implementation and support the technical infrastructure for DaimlerChrysler Corporate Intranet/Extranet web sites and for client/server applications, using web Technologies and languages such as HTML, and JavaScript.
Facilitate as manager for website and in representing the division as well as provide dedicated web development expertise and support to institute changes for other groups’ w/in division.
Managed and lead team of programmers and supervised them in the design and development of Chrysler websites and applications.
HONORS & ACCOMPLISHMENTS:
Received SCRUM and SAFE Certifications, Daimler Truck FS / Mercedes-Benz Financial Services.
Received Award for demonstrating exceptional professional/interpersonal skills, with integrity & trust and mentoring of others to drive for results to achieve project success, Comerica Bank.
Received high management praise and recognition for creating new elicitation methods for capturing requirements for Business to use, creating UI/UX - User Story Capture Booklets, NAB, LLC.
Received Awards for Outstanding Customer Service & Recognition, NAB, LLC
Received high management recognition for the creation of a SharePoint framework and Repository for all core documents for the whole department and for other teams to use, Ford Motor Company.
Received over Five Awards of Outstanding Customer Service Recognition, Flagstar Bank.
Received high management praise and recognition for redesign efforts to Flagstar websites, Flagstar Bank.
Honors Deans’ list for outstanding GPA, Lawrence Tech University.
REFERENCES - Available upon request
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