Customer Service Representative

Angelique Page

San Antonio, TX 210-***-**** *********@*****.***

SUMMARY

Self-motivated, versatile, Customer service representative currently looking for a career where I can grow and continue to utilize my skills as a CSR. Strategic leader who excels at creating solutions for both company and customer; efficient in working well with others, and building rapport with customers to assess their needs. Proven track record of completing projects accurately and on time.

SKILLS

● Experience working with PC hardware, software, systems, local area networks and

● terminology

● Ability to operate computer peripherals including monitors, printers, and scanners

● Microsoft Office Products

● Strong problem-solving and customer service skills.

● Experience with billing software and support ticketing systems.

● Excellent communication and time-management skills in a remote work environment. EXPERIENCE

Job Title: Cashier

Company: Mcdonalds

Dates: May 2022-January 2024

● Greet customers, take orders, answer questions, and address unique needs

● Handle cash and card transactions, collecting payments, and making change

● Maintain a clean and organized work area, and keep surfaces clean and sanitized

● Manage and operate the POS system to process orders Job Title: Billing and Technical Advisor

Company: Conduent

Dates: September 2024-November 2024

● Manage and resolve customer billing inquiries through various communication channels (email, phone, etc.).

● Provided technical support and troubleshot billing-related issues, ensuring quick resolution and customer satisfaction.

● Collaborate with internal teams to resolve complex billing discrepancies and account adjustments.

● Maintain detailed records of customer interactions and billing adjustments using company systems and tools.

● Analyze customer feedback to identify and report common technical issues or billing concerns for process improvements.

● Ensure compliance with company billing policies and procedures to prevent errors and discrepancies. EDUCATION

● MyComputerCareer, Dallas, TX- Graduation: December 2023

-Information Technology/System Administrator Certificate

● Brooks Academy of Science and Engineering- June 2021

-Highschool Diploma

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