It Support Specialist

Carl L. Summerlin Jr.

**-** ***** ******, ******, NY 11432

****.*********@*****.*** 718-***-****

EDUCATION

St. John’s University Queens, NY

Cybersecurity December 2019

W3Schools March 2018

Javascript Certificate

Per Scholas Elmhurst, NY

Cybersecurity training April 2024

Comptia CYSA+ Certificate April 2024

EXPERIENCE

Nagarro Inc. July 2024 – September 2024

IT Support Engineer New York, New York

●Handled ticket escalations as a level 2 technician.

●Resolved user requests and problems remotely.

●Managed ticket queue to make sure user requests and problems reached the correct teams.

●Monitored and identified trends in user issues to predict/catch repeating/persistent problems.

Inspiroz November 2021 – October 2023

IT Support Specialist Harlem, New York

●Managed school devices through MDM’s in a mixed OS environment.

●Monitored school networks with Meraki and resolved network issues.

●Work with school staff to handle software and hardware rollouts.

●Provided Break-fix support for damaged and broken school devices.

●Acted as technical lead and communicator for school needs.

Cobham AES May 2021 – August 2021

Desktop Support Specialist Plainview, New York

●Resolved onsite tickets requests and monitoring network server status.

●Handled communications with vendors to schedule, plan, and perform onsite installations and maintenance.

●Tasked with onboarding new hires and account creation in Active directory.

●Created Images and hardware rollouts for new hires and device upgrades

Custom Computer Specialists November 2019 – April 2021

Desktop Field Technician Hauppauge, New York

●Resolved onsite computer upgrades and replacements

●Handled transportation of decommissioned devices

●Performed data transfers for user’s

●Participated in expansion projects for the company

Uhaul October 2018 – November 2021

Customer Service Representative Jericho, New York

●Worked the register for customer purchases and truck rentals

●Performed Inspections on trucks and other equipment

●Attached rented trailers to vehicles for customers

●Performed maintenance on trucks and trailer equipment to company standards

St. John’s Conference Services October 2016 – April 2017

IT Support Queens, New York

●Handled IT requests and needs of the Events team

●Created webpages and google forms for events and clients

●Supported printer needs of the teams

SKILLS

●Networking tools: Cisco IOS, Cisco Meraki, Cisco Hardware, Putty, Cygwin

●Device Management: JAMF, Ivanti, Active Directory, Connectwise Management

●Ticketing Systems: Service Now, Connectwise

●Security Tools: Kali Linux, Wireshark, Nmap, virtual machines

●Programming: Basic coding fundamentals, Bash Scripts, Batch Scripts, Javascript

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