Project Manager Senior It

FREDDIE E. JACKSON

**** *** ***** *****: 469-***-****

Flower Mound, Texas 75028 Email: ***.*******@*****.***

SUMMARY

Thirty years as a professional with sixteen of those years as a Global Senior IT Manager/Project Manager which includes but was not limited to interacting with various vendor (AT&T, Jabra, British Telecom, Verizon, Mersive Solstice, CXTEC, Cisco, Gray Bar, Granite, Microsoft, IBM, etc.), the integration and implementation of event technology for events such as Quarterly Earnings calls, all Townhalls, all virtual group, and product portfolio meetings.

WORK EXPERIENCE

INSPYR (American Airlines contract) 05/2021 – 12/2024

Dallas, Texas

GLOBAL SENIOR IT PROJECT MANAGER/PROJECT LEAD

Extensive experience reviewing, evaluating, and prioritizing all requests for change within the Unified Communication enterprise and managing projects across multiple resources and functional areas.

Extensive experience interacting with all levels of management.

Extensive experience collaborating with and leading others to achieve objectives with quality results.

Extensive experience with the development of policies and procedures

Extensive experience supporting the Unified Communication Team from a Project Management standpoint of view.

Extensive experience mentoring associates to assist in accelerating their ability to deliver expected performance.

Extensive experience delivering projects consistently on time and within budget while maintaining a high level of quality.

Extensive experience working with the Unified Communication Team in meeting Service Level Agreements (SLAs)

Extensive experience achieving Unified Communications goals.

Flowserve Corporation 06/2007 – 05/2020

Irving, Texas

GLOBAL SENIOR IT MANAGER

Extensive experience managing projects/site budgets across multiple resources and functional areas within Flowserve.

WORK EXPERIENCE (cont.)

Flowserve Corporation (cont.) 06/2007 – 05/2020

Irving, Texas

Extensive experience interacting with all levels of management within Flowserve.

Extensive experience collaborating with and leading others to achieve objectives using influence as well as direct management within Flowserve.

Extensive experience with the development of Flowserve policies and procedures as well as initiating Continuous Improvement Processes (CIP) within Flowserve.

Extensive experience mentoring Associates and Staff level associates within Flowserve in order to assist in accelerating their ability to deliver expected performance.

Extensive experience supporting Flowserve’s IT budget and capital plans for associated sites by linking the site’s strategy with the available IT tools approved by Flowserve.

Extensive experience providing local infrastructure support for plants and new/existing Quick Response Centers to continuously simplify the IT portfolio, improve server consolidation, as well as best use available or cost-effective technology in accordance with Flowserve standard.

Extensive experience delivering projects consistently on time and within budget while maintaining a high level of quality within Flowserve’s environment.

Extensive experience meeting Service Level Agreements (SLAs) within Flowserve’s environment.

Green Belt Certified (Six Sigma)

Extensive experience achieving site budget goals.

Extensive experience delivering exceptional customer support to both internal and external stakeholders by actively monitoring customer experience and operational excellence data, consistently achieving, and maintaining a high level of customer satisfaction across all fronts per Flowserve’s standards.

Extensive experience thriving in a challenging work environment.

Strong analytical and problem-solving skills.

Extensive experience in budgeting as well as generating CARs for given projects.

Excellent communication, organization, and presentation skills.

Experience performing cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Experience managing networks and storage as well as telephony systems and company-wide upgrade efforts.

Experience with maintaining appropriate change management processes and documentation.

Experience with implementing and supporting capacity and performance planning, measuring, monitoring, and reporting to anticipate future growth.

Managed telephony system validation of automation testing related to projects from internal staff and contractors.

Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, work environment; developing personal growth opportunities.

Gained positive staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

WORK EXPERIENCE (cont.)

Nortel Networks 04/1996 – 06/2007

Richardson, Texas

SR. TELECOM VALIDATION ENGINEERING MANAGER 07/2004 – 06/2007

Managed telephony system validation of automation testing related to projects from internal staff and contractors.

Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, work environment; developing personal growth opportunities.

Gained positive staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Developed qualification project plans, deployment plans and test plans.

Developed telephony system validation test documentation.

Led risk assessments to determine testing strategies and scope for automation related projects and changes.

Worked with internal and external customers to identify and implement improvements within the Telephony department related to system development lifecycle (SDLC) and change management business processes.

TELECOM VALIDATION ENGINEER (TEAM LEAD) 06/2001 – 07/2004

Managed team development through training, coaching and career mapping; develops personal growth opportunities.

Provided consultation to other departments and sites performing validation activities.

Provided regular reports to management.

Developed validation plans and tested monitoring tools to provide actual status of validation testing to project teams.

Provided leadership and direction to the Validation Engineering team to accomplish all team goals and objectives.

Ensured complete validation support was provided to meet department and company goals in sustaining existing products and the introduction of new ones.

Coordinated with end users and process owners to lead development of validation protocols.

PROJECT MANAGER 04/1998 – 06/2001

Drove simultaneous projects from concept to reality, which involved overseeing the designing, testing, and deployment efforts of multiple product lines.

Managed action items resolved issues promptly and escalated as needed.

Established clear priorities, developed robust project plans, allocated resources, oversaw the execution of plans, and ensured quality with defined objectives and commitments.

Partnered with resource managers, business partners, and vendors to assemble project teams and provided ongoing motivation to drive projects to completion.

Strong technical understanding and ability to influence stakeholders to help set technical direction.

WORK EXPERIENCE (cont.)

Nortel Networks (cont.) 04/1996 – 06/2007

Richardson, Texas

PROJECT MANAGER (cont.) 04/1998 – 06/2001

Performed Design for Optimization (DFO) to streamline processes, Root Cause Analysis (RCA), and other cost reduction activities.

Participated in contract negotiations and monitored/reported on actual vs. budgeted project costs.

Excellent technical planning experience.

TELECOM VALIDATION ENGINEER 04/1996 – 04/1998

Developed and performed engineering studies for improvements of telephony equipment performance or process capabilities to reduce costs and cycles with ensuring validations.

Created and managed Validation Test Plans including Analysis/Development/Validation Plans

Improved work methods by analyzing methods and procedures to ascertain the most efficient way to perform all tasks.

Worked closely with the Validation Engineering Team to develop, coordinate, and execute Validation documents and strategies.

Identified opportunities to revise and improve product design or product performance and implement those improvements.

ADDITIONAL WORK EXPERIENCE

Chrysler Technologies (Senior Component Engineer) 07/1991 – 04/1996

Fujitsu Network Communications (Component Engineer - contract) 01/1991 – 07/1991

DSC Communications (Hardware Engineer) 12/1989 – 01/1991

EDUCATION

B.S. Electrical Engineer (Minor - Mathematics) Southern University

ADDITIONAL SKILLS

Six Sigma (Greenbelt), Service Now, Sharewell, Tuki, SolarWinds, Teams, Cisco Jabber, MS Project, PowerPoint, Word, Excel, Mersive Solstice, Zoom, WebEx, Outlook, Lotus Notes, ISO, Switching, LAN/WAN, RF, High Availability, Call Processing, Digit Translations, Billing Management, Telecom Regulations, AWS, AZURE, Scrum, Agile Methodology, RALLY, Riverbed Technology, etc.

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