Customer Service Quality Inspection

Sidhu, Manpreet Kaur

226-***-**** *****************@*****.*** Windsor, Ontario

Summary

Dedicated and detail-oriented professional with a strong background in quality inspection, customer service, and teamwork. Experienced in performing quality checks, managing production processes, and ensuring compliance with safety standards. Known for troubleshooting issues effectively, maintaining clear communication with team members, and ensuring product quality and accuracy.

Skills

Quality Inspection & Control Team Collaboration & Reliability

Communication (Verbal & Written) Workplace Safety Compliance

Multitasking & Problem-Solving

Experience

Next Star Energy- TRIGO Windsor Ontario Oct 2024 – Till Date

Conduct inspections and tests on battery cells and modules to ensure compliance with specifications and standards (IATF 16949, ISO 9001).

Implement Statistical Process Control (SPC) and monitor quality metrics to drive continuous improvement.

Conduct audits (Line Patrol, Process Patrol) to ensure adherence to quality standards and 5S3R practices.

Collaborate with cross-functional teams to improve inspection methods and ensure compliance with safety regulations.

Analyze quality data using Minitab to track and improve battery performance and reduce defect rates.

Materials should be approved or rejected in accordance with thorough evaluation and specification criteria, with findings accurately documented and reported to supervisors.

Determine, gather, and store faulty goods in appropriate locations while assisting with containment and remedial measures as needed.

Make sure that safety procedures are followed and that personal protective equipment (PPE), such as lab coats, nitrile gloves, safety glasses, and other necessary items, is used correctly.

Exhibit excellent communication and teamwork skills, as well as a proactive attitude toward personal assignments and productive departmental cooperation.

Highbury Canco July 2024-Sept 2024

Performed quality control checks on packaged products, ensuring labeling accuracy and adherence to standards.

Engaged in the packaging and labeling of items while identifying and setting aside defective products

Education

Bachelors of Law (Professional) August 2019- May 2022

Punjabi university patiala

Bachelors of Arts ( Fashion Desgining) August 2014-May 2017

Punjabi university patiala

Certificates

Six Sigma Green Belt / Yellow Belt Certification

Root Cause Analysis (RCA) Training and Certification

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