Service Representative Customer

Roselyn Thomas

Bristol, TN ***** 423-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Proven Telephone Service Representative with a track record of delivering exceptional customer service and complaint resolution at Advanced Call Center Technologies. Excelled in minimizing escalations and enhancing customer satisfaction through effective communication and empathy. Skilled in call handling and training support, demonstrating adaptability and attention to detail. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

SKILLS • Complaint resolution • Script adherence

• Call handling • Training support

• Customer Service • Attention to Detail

• Goal-Oriented • Adaptability and Dependability

Verbal and written

communication

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WORK HISTORY TELEPHONE SERVICE REPRESENTATIVE 10/2023 to 10/2024 Advanced Call Center Technologies 115 Agero Drive Delivered single call resolutions and maintained customer satisfaction through quality servicing.

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• Minimized escalations by identifying and addressing client needs. Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.

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Participated in ongoing training programs to stay current with industry trends and technological advancements in telephone services.

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TELEPHONE SERVICE REPRESENTATIVE 04/2018 to 12/2018 Agero 115 Agero Drive

TELEPHONE SERVICE REPRESENTATIVE 09/2008 to 09/2017 Teleperformance USA West State Street, Bristol, TN R T

SECRETARY/NURSING ASSISTANT 01/2006 to 01/2008

Bristol Regional Medical Center 1 Medical Park Drive, Bristol, TN EDUCATION Associate of Science Computer Applications Development 05/1997 ICS Learning Sysrtems, In Home Dallas TX

High School Diploma 05/1987

Richland College, Dallas, TX

• [Scholarship Name] Scholarship Recipient

• PC Specialist

GED 09/1967

Parks Business College, Denver, CO

High School Diploma 06/1964

John S Battle High School, Bristol VA

ACCOMPLISHMENTS • Achieved [Result] by completing [Task] with accuracy and efficiency.

• Collaborated with team of [Number] in the development of [Project name].

• Documented and resolved [Issue] which led to [Results]. CERTIFICATIONS • Certified Professional in Customer Service (CPCS) - HDI. VOLUNTEER WORK • Assisted with special events and programs.

• Maintained clean, neat, and operational facilities to serve program needs. Used strong interpersonal communication skills to convey information to others.

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Represented organization positively and professionally while providing community with much-needed services.

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