Customer Service Rep
Resume:
PARANAKA Ward
SanCarlos,CA,94070
Email: **************@*****.***
Objective: To apply my experience and gain knowledge in the Customer Service, Home Health Aide and Data Entry and apply it towards a challenging position that offers the opportunity for long-term, advancement and to commensurate with performance.
Salary: 15.00 Hourly 28,000 Salary Mnium
Work History:
Avis budget San Jose Airport
July 2021 to May. 2023
Man Power Group 2018 to 2021
*Customer service rep
Taking calls for covid for the CDC
H&R Block Headquarters Kansas City, Mo 2008-Current “Seasonal/On call” Client Service Rep
*Communicated with customers via phone, email and chat with internal and external clients requiring assistance or information. Interpret client’s needs and utilized contact center software programs to identify possible resolutions.
*Handled escalated calls from clients with sensitive and escalated issues using professionalism and excellent customer service skills. Handled calls in special queues across multiple skill sets as needed.
*Observed and reported call trends using appropriate channels.
*Aided and support to other associates as well as supervisors and managers.
*Performed other duties as assigned.
Alliance Data Lenexa, Ks 2012-2013 Account Rep
*Updated and documented account information and records
*Followed established guidelines for quality and productivity, authorized/declined purchases based on customer’s financial profile.
*Opened new credit card accounts for eligible customers.
Weight Watchers Lenexa, Ks 2008-2011 Customer Service Rep
*Developing relationships with previous and future potential customers
*Listening to the customer to ensure that all their needs are met
*Inbound calls from members regarding Weight Watchers accounts, products and services
*Researched and resolved members service or billing issues while communicating effectively over the phone to ensure first call resolution.
Scott Green Center Kansas City, KS 07/2005-08/2004 Youth Worker
*Advocating, addressing and educating on the youth’s interest, influences and issues
*Reaching out to youths and maintain relationships.
*Conducted head counts to ensure that each resident was present.
*Recorded information such as identifications, charges, behavioral incidences and kept daily logs of prisoner’s activities.
Renaissance West Kansas City, MO 10/2005-08/2004 Program
Contact this candidate