Server/Customer Service
Resume:
Dijonasse Lofton
Las Vegas, Nv
**********@*****.***
Skills
Reliable customer service professional with extensive experience in healthcare, financial services, and retail management. Proven ability to manage administrative tasks, resolve conflicts, and provide exceptional service in fast- paced environments. Seeking to leverage extensive experience and skills to continue providing exceptional service in a dynamic environment. Experience
October 2024-January 2025
Secret Lounge, Las Vegas Nevada- Server
● Welcome guests warmly and make them feel comfortable.
● Help guests choose hookah flavors, food, and drinks from the menu
● Know the menu, including any specials
● Help keep the lounge tidy by clearing tables and disposing of waste
● Efficient in using toaster system
● Ability to work in a busy environment and handle multiple tasks February 2024-Current
Retina Consultants of Nevada, Las Vegas Nevada - Patient Care Associate
● Greet patients and manage their information in the database
● Schedule appointments and handle correspondence efficiently
● Coordinate internal and external events, ensuring smooth operations
● Performed clerical tasks, including printing, faxing, and document management
● Travel to various locations as needed to support clinic operations June 2021-January 2024
Discover Financial Services, Las Vegas Nevada - Customer Service Representative
● Provided high-quality customer service, handling inquiries, and resolving issues efficiently.
● Processed account transactions and managed customer data accurately.
● Promoted self-service options and assisted with online and mobile banking.
● Collaborated with management to improve customer service protocols and workflows. June 2019-March 2020
Green Valley Ranch Casino, Las Vegas Nevada- Server
● Greeted and served customers, providing a high level of service during dining experiences
● Managed multiple tables simultaneously, ensuring timely and accurate service.
● Resolved customer issues and provided feedback to improve the dining experience 2
● Utilized POS systems to process transactions efficiently Education
Associates of Science in Nursing
College of Southern Nevada June of 2020
Skills
Communication Skills, Computer Skills, Customer Service, Cashiering, Microsoft Office, Conflict Resolution, Records Management, Scheduling, POS, Restaurant experience, Front desk, Hospitality, Typing, Animal care, Database Management
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