Donna Ferenzi
Wimauma, FL 772-***-****
Objective
Highly dedicated professional seeking a customer service opportunity adept at handling difficult and challenging situations with courtesy, honesty and professionalism. Able to work independently and as a team member.
Experience
BAYCARE HEALTH SYSTEM TAMPA
Home Health Aide 7/21-Present
HEALTHCARE DISTRICT OF PALM BEACH COUNTY WEST PALM BEACH
Activities Assistant II 04/19-11/19 Coordinates and engage in activities with 125 bed resident nursing & rehab home in a social and supportive manner, provided assistance and motivation to residents as often as possible. Monitor and evaluate residents in Activities Dept. Coordination and distribution of monthly calendar. COMPLETE HOMECARE BOCA RATON Certified Nursing Assistant 11/17-12/19 Senior Nannies Homecare Certified Nursing Assistant 7/13-6/18
Skills & Abilities
MANAGEMENT
·Exceptional physical stamina for lifting, pushing, turning, stretching and performing CPR. Superior abilities to handle unpleasant and stressful situations.
SALES
·Strong Skills in coordinating with resident team staff and family members. #1 sales rep outperforming 6 other reps in territory consistently.
COMMUNICATION
·Outstanding Oral and Written Communication Skills.
LEADERSHIP
·Vital signs and patient observation. Proficient in basic skills of patient care. HIPAA and patient privacy.
Education
ILLINOIS INSTITUTE OF ART
MAJOR: B/A MARKETING AND MANAGEMENT 1994 CHICAGO, IL
Paramount Training Services: Ft Pierce 2013 Certified Nursing Assistant Course
Academy of Dental Assistants: St. Petersburg May 2021 Dental Assisting Course
Expanded Functions Dental Assistant Certification-Pending
Dental Radiology Certification-Pending