Customer Service Data Entry

Shannon E. Sweeney

***** ****** ****** **. ****, Tx 713-***-****

Objective: To be accepted into a management position requiring strong personal drive, high productivity, well-developed interpersonal and organizational skills.

Experience: Goodman MFG

4/2008 – Present Katy,Tx

Customer Service Representative

Ensure that clients are processed with efficiency and exceptional customer service. Initiate additional sales through cold calls, complete cycle counts, re-organize warehouse for efficiency, and implement SOX with fidelity.

06/2001 – 4/2008 Johnson Supply

Houston, Tx

Inside Sales Assistant Manager:

Ensure that clients orders are properly processed with exceptional customer service, initiating additional sales, quality control, file paper work for audit, and computer data entry.

06/92 – 06/2001 Century Air Conditioning Services

Houston, Texas

Warehouse/Assistant Manager:

Supervised delivery drivers to ensure that clients receive prompt and quality service. Supervise incoming merchandise and distribution of merchandise. Keep track of routing and route recap.

Inside Sales/Delivery:

Ensure that clients orders are properly processed with exceptional customer service, initiating additional sales, quality control, file paperwork for audit, and computer data entry.

09/89-06/92 Safety Kleen

Houston, Texas

Sales/Service Representative:

Responsible for sale of recycling solvent. Delivering and servicing clients.

Skills: CDL(Commercial Drivers License) with Hazmat Endorsed

Forklift Certification

MSDS(Material Safety Data Sheet) Certificate

Proficient in Windows 95 - 2000

Education: TEXAS SOUTHERN UNIVERSITY.

09/88-05/90 Houston, Texas

Business Management

Activities & Academic Honor Roll, Member of Future Business

Awards: Leaders of America and Peer Counselor.

Strengths: Hardworking and dependable individual with proven ability

to understand ideas and concepts quickly. Capable of converting these

ideas and concepts into meaningful and profitable results. Excellent evaluations.

References: Available upon request

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