Pharmacy Technician Customer Care

Tangelia Broussard

*********@*****.*** 281-***-**** Houston, TX

SUMMARY

Dedicated Pharmacy Technician with 23 years of experience in customer care and pharmacy operations, seeking a Pharmacy Technician/Call Center role. Proficient in prescription processing, insurance verification, and providing empathetic assistance to patients. Excelled in roles requiring meticulous attention to detail and fostering customer loyalty through effective communication and problem-solving skills. WORK EXPERIENCE

Providence St. Joseph

Customer Care Agent Feb 2024 - Apr 2024

• Maintained strict adherence to data protection protocols, safeguarding customer confidentiality during all interactions.

• Enhanced first-call resolution metrics by conducting comprehensive research on intricate cases prior to escalation.

• Delivered compassionate support to customers in distress, promoting brand loyalty through attentive service and effective issue resolution.

The Reserve Network Temp Agency

Pharmacy Technician Feb 2023 - Jun 2023

• Processed incoming and outgoing prescriptions, ensuring accurate billing and patient communication.

• Verified patients' medical insurance and copayment requirements to facilitate medication fulfillment.

• Coordinated with healthcare providers to manage prior authorizations and resolve third-party adjudications for prescription coverage.

Scripts RX Pharmacy

Pharmacy Technician Jul 2021 - Dec 2022

• Managed the processing of incoming and outgoing prescription orders, ensuring accurate billing and patient communication.

• Verified patients' medical insurance and determined copay eligibility to facilitate the medication fulfillment process.

• Liaised with healthcare providers to resolve prior authorization issues for prescriptions, enhancing patient access to required medications.

Medic Pharmacy

Intern Pharmacy Technician Mar 2021 - Jun 2021

• Assisted in the compounding of creams and elixirs, ensuring accuracy and compliance with prescription requests.

• Managed the filing system for patient prescriptions, maintaining organization and confidentiality.

• Coordinated medication deliveries with couriers, facilitating timely distribution to patients across Houston, Conroe, and Baytown.

Walgreens

Pharmacy Technician Apr 2019 - Nov 2020

• Verified insurance and processed claims for medication prescriptions, ensuring accurate and timely transactions.

• Assisted patients with prior authorizations to address medication denials, facilitating access to necessary treatments.

• Managed pharmacy inventory, maintaining optimal stock levels and organization to support daily operations. A1 Doctors Answering Service

Customer Service Representative May 2013 - Apr 2016

• Responded to patient inquiries, providing timely and accurate information to support on-call physicians' care directives.

• Guided patients to appropriate medical facilities for emergency and after-hours care, ensuring patient safety and continuity of treatment.

• Facilitated communication between patients and medical staff, coordinating appointment scheduling to enhance healthcare accessibility.

McGowan's Childcare

Owner/Operator Nov 2007 - Apr 2013

• Developed and implemented educational programs that catered to the developmental needs of children aged 0-8, ensuring a nurturing and secure atmosphere.

• Maintained compliance with state regulations, providing approved nutritional meals and upholding high standards of health and safety.

• Managed daily operational tasks, including curriculum planning, parental communication, and administrative duties, to foster a well-rounded childcare service. Time Warner Cable

Certified Lead Customer Service Specialist Jan 1997 - Oct 2007

• Managed a variety of customer inquiries, including billing questions, technical support, and new service requests, ensuring timely and accurate resolution of issues.

• Conducted comprehensive training for new customer service representatives, enhancing team proficiency and service quality.

• Coordinated the scheduling and dispatch of field technicians to residential and commercial locations, optimizing workflow and customer satisfaction.

EDUCATION

Alterius College

Pharmacy Technician Diploma, Pharmacy Technician

Jun 2021

Stratford Career College

Associate Business Management Degree, Business Management Aug 2004

SKILLS

Prior Authorization • 3rd Party Adjudication • Medication Compounding • Prescription Filling • Insurance Verification • Billing • Inventory Resolutions & Purchasing • Microsoft Excel • Data Entry • Spreadsheet • Collections

• Customer Service • Dispute Reconciling • AthenaOne • Cerner • EClinicalWorks • Epic • Allscripts • First Call Resolution

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