Principal Technical Program Manager
Resume:
VALERIE R
KIMBROUGH
Stone Mountain, GA *****
**********@***.***
PROFESSIONAL SUMMARY
PMP, CSM and Green Belt, with 25 years of Successful Process and Delivery Expertise
I am a process and technology driven professional with over 25 years of experience delivering highly visible IT programs in the areas of software development, infrastructure, security, networking, data management, and cloud. 12 of those years managing 30 direct reports in and IT EPMO with AT&T. I am a dependable and responsible leader with a passion for team success and business outcomes. Successfully managing teams remotely for the past 16 years. I am a Team player with the ability to communicate effectively and efficiently with senior leadership, clients, and peers.
EXPERIENCE
Principal Marketing Program Manager
US Tech Solutions (Bridgestone) Nashville TN (remote)
May 2024 - Current
Program Lead for a marketing portfolio. Supporting Store Experiences Platform, Analytics and Insights, and Brand Activation Teams. As well as working with vendors to drive on time delivery for retail locations.
Leading regional efforts to align global platform modernization transformation. Modernizing Investment in data, consolidation, and ingestion that will allow for more actionable insights, analytics and personalization.
Maintain release calendar of marketing activities and ensure tasks/deadlines, and SLAs are met.
Supporting internal and external sourcing solutions for new products and existing businesses.
Provide strategic operational planning, end to end project management and execution for the operation.
Cultivate and maintain a clear understanding of customer needs globally. identify and evaluate new product development and/or portfolio expansion opportunities.
Completed an order to cash project with the IT team to integrate SAP S/4HANA and streamlined CPQ Processes: Working with the team to design and implement automated configure, Price, Quote (Salesforce CPQ) solutions, reducing quote generation time by 30% and enhancing accuracy in pricing and product configurations. Creating Order-to-Cash Workflow: that led to the end-to-end integration of Order-to-Cash systems, improving invoice accuracy and reducing payment collection cycle times by 15%.
Worked closely with Product Managers, to align Objectives and Key Results (OKRs) with company goals. Responsibilities extended to partnering with both internal teams and clients to achieve project deliverables, offering support to teams such as Marketing (GTM), Sales, Engineering, Billing, IT, Operations and other cross functional teams to deliver effective products, enhance productivity and drive effective execution.
Utilizing SAFe scaled agile practices. while using Jira and ADO for daily status tracking. Working with vendors (Sprinklr, iCrossing, Pinnacle, Monks/Zamoga and VML) to ensure on-time project delivery.
Full lifecycle project management, define and deliver programs that engage and grow existing customers.
Developed detailed weekly status and project plans, including budget, staffing, scheduling, and risk management for all levels of leadership.
Created a new process for intake, prioritization/planning and project status using Airtable.
Principal Technical Program Manager
J6 Management Consulting (DoD) Washington, DC (remote)
March 2023 – April 2024
Managed Department of Defense project for digital document coding implementation utilizing OCR (Optical Character Recognition) Google Cloud AI.
Participated in 8(a) STARS III GWAC meetings.
Provided coaching and training for junior level PMs.
Ensured utilization of ISO 9001 Quality Management practices.
Developed detailed weekly status and project plans, including budget, staffing, scheduling, and risk management.
Manager, Technical Program Management
Twilio San Francisco, CA (remote)
July 2021 - February 2023
Manager for a team of Technical Program Managers supporting CDAX (Corporate Data and Analytics) a portfolio of 50 data and analytics resources.
Supporting data engineering portfolio that includes business intelligence, platform analytics, 3rd party integrations, operations analytics teams that are in global locations in US, India, and EU.
Delivered weekly leadership status reports using Power BI, Tableau, Data Dog, and other reporting tools.
Collaborated directly with Product Management to prioritize and define scope using Agile, Scrum, Waterfall, or Kanban processes. Partnering with internal teams and client to meet project deliverables, KPI and OKR’s. Supporting teams like Marketing (GTM), Sales, Engineering, Billing, IT, and Operations and other cross functional teams.
Merger and acquisition to onboard Segment and SendGrid.
Implemented a move to containerization using Kubernetes to enable our organization to modernize their application infrastructure, improve agility, scalability, and reliability, streamline operations, and stay competitive in today's digital landscape.
Delivered projects to improve NetSuite and Salesforce order-to-cash (O2C) & (CPQ) Procurement, and Finance processing.
Enhanced the Salesforce, Billing Platform, and CDAX reporting suite to automate the Quote to Cash (QTC) process,
Successfully migrated historical NetSuite ERP data, ensuring compliance with product segment requirements in Oracle Cloud Fusion ERP.
Worked with billing on an international tax compliance and regulatory projects, leveraging Avalara, Zuora, Salesforce, and Billing Platforms for B2B and B2C customers across three (3) Twilio entities.
Managed a strategic collaboration project with AWS to bring cutting-edge artificial intelligence (AI/ML) capabilities directly to the hands of Twilio's customers. This partnership aims to deliver real-time, personalized customer engagement experiences for top brands in today's marketplace.
Implemented a Data Lineage/ Data Governance Process to ensure that we are tracking errors in data processes; implement process changes to lower risk; performing system migrations with confidence; and combine data discovery with a comprehensive view of metadata, to create a data mapping framework.
Ensuring SAFe scaled agile practices, end to end project and program management, and CI/CD practices for development and SOX, HIPAA, SOC compliance.
Maintained CPaaS cloud communication platform and SaaS services APIs, including Twilio Segment.
Managed projects with cloud-based technologies such as API’s, AWS, Kubernetes, Docker, Presto, S3, Sparks, Airflow, Cassandra, Redshift, Snowflake, ETL Jobs, Informatica, Looker & Tableau, SendGrid, Segment, ValueFirst, Linux, Tally ERP, DataDog, DataBricks, Autobahn, Bellhop, Artemis, Arnold, Optimus,SQL Alfred and Zipwip.
Senior Program Manager
J6 Management (Mastec) Coral Gables, FL (remote)
April 2021 - July 2021
Oversaw a team of project managers for an Oracle ERP and WMF migration project involving 10 mergers and acquisitions onto the new Oracle Linux cloud platform that included WMS and ERP solution for a construction chain, leveraging technologies such as Oracle 9i/10g, Oracle Application 11/12g, Oracle Retail (RMS, RPM, Reim, WMS), delivering cloud-based procurement and inventory processes with comprehensive reporting and improved finance operations and data management.
Facilitated meetings to analyze and resolve problems, risks, and issues, providing reports for C-Level executives.
Collaborated with business owners and IT staff to rationalize requirements and ensure successful implementation, maintaining clear communication with management and stakeholders.
Managed team workload, Full lifecycle project management. and defining and prioritizing projects.
Utilized Jira, Confluence, SmartSheets, and Monday.com for tracking status, documentation, and release reporting.
Senior Technical Project Manager
Robert Half (TTI Group) Anderson, SC (remote)
February 2021 - April 2021
Collaborated with leadership on an Adobe creative cloud implementation.
Developed documentation and established new organizational processes and rolling out of Adobe Workfront.
Senior Technical Project Manager
Metasys (SunTrust) Atlanta, GA (remote)
April 2020 - February 2021
Managed 5 mergers and acquisitions projects in Bank Cards Operations and General Ledger/Accounting space, involving migration of processes from SunTrust to Truist platform. Full lifecycle project management.
Interfaced with cloud-based technologies such as Mulesoft, SNET2.0, Tibco APIs, and collaborated with vendors (CIF, FIS, First Data, CX Loyalty, and Tsys.). Developed new reports using SAP Accounting & Finance BOBJ/BW.
Provided weekly status updates to Program Managers, Directors, and Release Manager, addressing any open RAID items in collaboration with the RM Team.
Senior Infrastructure Program Manager
J6 Management Consulting (Mastec) Coral Gables, FL (remote)
September 2019 - April 2020
Managed 12 workstreams remotely with 4 PMs, offering senior guidance and direction on a large transformation, integration, data migration and development program.
Provided hands-on support to PMs throughout the project lifecycle, ensuring timely, budget-conscious, and high-quality project delivery, utilizing Agile, Scrum, Waterfall, or Kanban processes. Utilized Jira, Confluence, Smartsheet’s, and Monday.com for tracking status, documentation, and release-level reporting.
Implemented Oracle Cloud solutions with included WMS and ERP solution for a construction chain, leveraging technologies such as Oracle 9i/10g, Oracle Application 11/12g, Oracle Retail (RMS, RPM, Reim, WMS), delivering cloud-based procurement and inventory processes with comprehensive reporting and improved finance operations and data management.
Senior Infrastructure Project Manager
Fiserv Alpharetta, GA (remote)
December 2018 - September 2019
Successfully managed multiple ETG DCO/DCX data center migration projects and a WAN Enablement project for the Elan/US Bank merger and acquisitions program.
Led a team of 50 to build new infrastructure supporting the migration of 300 ATM clients obtained in an acquisition. Migrated onto Fiserv’s Infinite cloud infrastructure, upgrades, circuit installations, and capacity upgrades.
Oversaw hardware setup enabling Card Services to conduct file transmission and replication for client data migration between banks.
Managed two mergers and acquisitions data center moves to a Fiserv data center, overseeing decommissioning, site setups, and server area preparation, while ensuring server deployment protocol adherence and coordinating with vendors for equipment moves and setups.
Senior Program Manager
Eliassen Group (Delta Airlines) Atlanta, GA (remote)
June 2018 - November 2018
Directed a companywide Enterprise Test Modernization Program aimed at creating on-demand, self-service disposable test environments for Development, Integration System Testing (IST), Pre-Production, and performance testing.
Impacting 800 applications/teams and multiple vendors, the program aimed to integrate Agile and DevOps methodologies for quicker and more efficient testing environments.
Leveraged cloud-based technologies and VMware products, including VRealize (VRO/VRA), PAS, and Ansible, to facilitate the modernization effort.
Orchestrated the implementation of Agile and DevOps practices to streamline testing processes and enhance overall efficiency across the organization.
AT&T Wireless Atlanta, GA (remote)
August 2007 - January 2018
Principal-Technical Program Manager
August 2016 - January 2018
Directed IT application Analytics & Business Intelligence (ABI) portfolio team of 50 and program management for Cricket Wireless, overseeing all aspects of the SDLC, application work intake, and resource capacity planning.
Provided weekly leadership status updates using Power BI and acted as the single point of contact for the application delivery organization, interfacing with IT and business stakeholders.
Supporting a Big Data platform, maintaining a data-lake. Supporting tools like Power BI on MS Azure platform using technologies like Hadoop, Workbench, Python, OpenShift, Apache, API and other cloud-based technologies.
Implemented a financial transformation with marketing. Driving and execution of growth-focused initiatives within the marketing analytics organization.
Collaborated with Product Managers to prioritize new features and issues, managing the analyze/build/test/release process end-to-end. .
Partnering with internal teams and client to meet project deliverables. Supporting teams like Marketing (GTM), Sales, Engineering, Billing, IT, and Operations. Utilizing Agile, Scrum, Waterfall, or Kanban processes
Led ABI project teams and cross-functional groups to complete projects within timeline and budget constraints, utilizing agile methodologies and defining project scope and objectives.
Completed SAP S/HANA Cloud implementation by validating that that all data and engineering task were successfully completed. Ensuring that data was properly integrated, transformed, and managed within the SAP ecosystem.
Supported order and payment processing systems. Clarify ticketing system, Lightspeed Retail payment OPUS is a sales portal for COR stores, CARE and Telegence are the main account management systems used by ATT all running on Atlas-IoT is a zero-trust platform.
Senior Manager IT EPMO
March 2010 - August 2016
Senior EPMO Manager for a portfolio overseeing 28 direct reports, (3 release managers, and 25 Lead PMs), managing end-to-end project and program management for all Technology Development applications and tools.
Successfully driving IT project and programs, specializing in software development, infrastructure, security, networking, data management, and cloud solutions.
Subject Matter Expert in Process and SOX Compliance, consistently achieving audit scores of 95% and higher on over 300 projects annually, with a success rate exceeding 98%. Responsible for Capex and Opex for all projects.
Managed portfolio budgets averaging $30 -$40 million annually, with experience handling budgets as high as $64 million per year. Working with global teams spanning India, Mexico, and Melasia.
Responsible for detailed planning, including program/project structure & staffing, resource allocation, scheduling, critical path analysis, and change control processes. Utilizing Agile, Scrum, Waterfall, or Kanban processes.
Completed MuleSoft, and Informatica to integrate SAP S/HANA Cloud. Ensuring that data was properly integrated, transformed, and managed within the SAP ecosystem.
Supported order and payment processing systems. Clarify ticketing system, Lightspeed Retail payment OPUS is a sales portal for stores, CARE and Telegence are the main account management systems used by ATT all running on Atlas-IoT is a zero-trust platform.
Oversaw a 3 year, $64 million-dollar Digital Transformation program that moved 200 tools and applications to the cloud, The hardware setup using multiple platforms like OpenShift, Google Cloud, Oracle Cloud, IBM Cloud, Azure Cloud, Big Data, Cloud Computing, RESTful API’s, VMware Workspace ONE-cloud, and AWS API technology.
Hosted weekly stakeholder leadership status calls and attended Release level RAID meetings, ensuring alignment on project issues, risks, and resolutions with Dev, Testing, PMO, Productions Support, Associate Directors, Directors, and AVPs.
Principal Infrastructure Program Lead IT EPMO
April 2008 - April 2010
Program Lead for 5 infrastructure project managers and infrastructure team overseeing network architectures, data center architectures, and security projects.
Collaborated with internal operations teams, and external clients like GMC & Audi to set up the infrastructure to support Connected Car. with a budget of $36 million, this which provided cars with internet access via a wireless local area network. Global SIM provides IoT connectivity across 500 carriers and 200+ countries and territories.
4G LTE network and taps Intelligent Transportation System (ITS) technology to share data among transportation endpoints such as cars, bikes and pedestrians.
Created Statement of Work, WBS, Risk Analysis, RFP, Contingency Plans, and Risk Mitigation Plans, Implementation plans, (NOC) Run Books, and various other documents.
Ensured that 24x7x365 support for, monitoring, and management of the network, servers, databases, firewalls, devices, and related external services.
Sr. Infrastructure Program Manager IT EPMO
April 2007 - March 2008
Led an infrastructure team overseeing network architectures, data center architectures, and security projects.
Managed multiple enterprise-level projects, including serving as a program manager for the original iPhone project and setting up $15 million-dollar backup systems.
Sr. Project Manager
Fujitsu Consulting Atlanta, GA
July 2006 - April 2006
Supported onsite implementations with comprehensive customer solutions. Clients consisted of Autotrader.com and Worldspan.
Provided customers with solutions and services for the management of IT infrastructure, business information and application development, as well as building partnerships.
Sr. Release Project Manager
Bellsouth Atlanta, GA
November 2005 – July 2006
Supervised BBT (Broadband Transformation) Release 06.02, managed 9 project work streams (Retire Consumer, Enhance Consumer, Portal, Introduce Small Business, Increase Web Adoption, Optimize Services, Manage Capacity, Migration and Deployment.
Technical Project Manager
Home Depot Vining’s GA
January 2005 – October 2005
Delivered a WebSphere portal upgrade for Home Depot’s vendor site. The Supplier Center project was the re-branding and enhancement to Partner Portals. The content layout was redesigned from the supplier’s point of view instead of the internal perspective. The process to measure portal performance was implemented as well as standardizing the process for business owners to publish content.
Project Manager
Computer Associates Atlanta GA
October 2003 – December 2004
Implement comprehensive customer solutions PaaS and SaaS across CA’s product line. Clients consisted of Cox Communications, SunTrust Bank, SouthTrust Bank, Home Depot, Cingular, Regions Bank, Colonial Bank and McKesson.
Senior IS Project Manager
Grady Health Systems Atlanta GA
January 2003 – October 2003
Installed three pharmaceutical dispensing robots, set up electronic signature capturing units throughout the hospital and clinical satellite locations.
Upgraded the entire IVR system and Cerner interface ensuring that all projects are in line with HIPPA guidelines.
Senior Project Manager
Proact Technologies Duluth GA
July 2000 – January 2003
Managed full lifecycle SaaS projects in a matrix environment. ProAct was a Software Development Company that developed Financial, Insurance and HR & benefits enrollment software for private label clients, as well as housing a platform for insurance and financial clients.
Successfully completed full software development lifecycle implementations for Yahoo! Finance, AutoWeb.com Auto Finance, BlueLight.com Finance, and nBank.com, PeopleFirst.com, MellonBank.com, Provident Bank, Texas Instruments, Orchard Bank, Liberty Mutual Ins, AMEX Ins, ING, Thompson Financial, Credit Cards, GE Capital and AnnuityScout.com.
Senior Product Support Representative
Primerica Financial Services Duluth GA
July 1996 – July 2000
Primary point of contact for customers seeking assistance with Primerica’s products.
EDUCATION
Bachelor of Science (B.S.) - Management Information Systems, minor Information Technology
Southern New Hampshire University, Manchester NH “Graduated Summa Cum Laude”
May 2021
CERTIFICATIONS
PMP Certified with PMI since 2004 # 197634 ISO 9001 Quality Management Awareness Trained
Agile (CSM) Certified with AT&T Project Management training certificate
Six Sigma Green Belt Certified with AT&T SR-RE Certified (ReqPro) with AT&T
ADDITIONAL INFORMATION
Linkedin - Valerie Kimbrough www.linkedin.com/in/valerie-kimbrough-pmp-csm-and-green-belt-8b8358156
SKILLS
Technical Summary
AWS, Jira, Confluence, Smartsheets, Airtable, Workfront, CA Clarity, Dash, MS Teams, ServiceNow, MS Power BI, Azure, Miro, Lucid Chart, TDP (IBM Rational Tool Suite), Google Cloud Computing, vmware, Quality Center, PRISM, CMPM, tSpace, ReqPro, Rally, iTrack, JIRA, IBM Jazz Platform, One Tool, Q,, Oracle 9i,11i and Oracle Financials, LDAP, MS Project, MS Project Professional, MS Server, Teamcenter, Word, Excel, PowerPoint, Visio, SnagIt, Teamcenter, RUP, Dreamweaver, PVC Tracker, AutoTester, Mercury Test Net Dynamics, SAP, Documentum and ERP, Siebel, MSSQL, Mware(Windows, Linux and Mac OS X)
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