Data Integration Salesforce Business

Sapna Nayak

Phone – 267-***-****

Email – *********@*****.***

LinkedIn – https://www.linkedin.com/in/sapna-nayak-b7b18a4/

Summary

Over 15 years' experience in Salesforce administration and in Salesforce.com tools and technologies such as Flow, Security, App Exchange Apps and Data Integration.

Motivated by challenges with a track record of delivering a high standard

of work within demanding deadlines. Seeking an opportunity to utilize problem solving and programming skills in a career enhancing position.

Experience

Salesforce Business Strategist at Side. June 2021 – Present

Working as a primary point of contact with the Sales Ops and Marketing teams to enhance current Salesforce platform.

Implemented Zoom phone integration as well as Sales Engagement to enable the sales team.

Migrated all existing automations from Process Builders and Workflow rules to Flows.

Implemented custom lead conversion via screen flows.

Implemented Geopointe to enhance Lead flow through the funnel.

Setup Bizzabo integration with Salesforce.

Salesforce Consultant at CGI January 2012 - June 2021

Performed various data migrations using Apex Data Loader.

Multiple Service Cloud & Sales Cloud implementations in Lightning.

Developed reports and dashboards per client’s needs.

Managed multiple user accounts, profiles, permissions and page layouts.

Created workflow rules, email alerts, custom fields, custom objects, validation

rules and approval processes.

Performed Deduping with multiple scenarios using DemandTools.

Training of end users as needed.

Salesforce Admin/Developer at U-Store-It. September 2009 - December 2011

Custom development in Visualforce and Apex for multiple enhancements.

Performed Data Integration with back-end systems by developing CASTIRON

orchestrations.

Integrated Exact Target for sending marketing email campaigns.

Aided in development for integration with in inContact telephony vendor.

Administered Live Person live chat software.

Maintained user roles and coached fresh end users.

Handled system metrics to track trends.

Managed with vendor partners and formulated optimal solutions for

integration.

Coordinated in staff meetings to understand the business requirements.

Java Developer at Field Diagnostics. August 2008 - September 2009

Researched a lot of technologies and their feasibility to be used in the project as per the requirements.

Involved in designing the layout for the web pages.

Designed mini prototype for the reporting part using jasper reports and iReport.

Designed and developed the website using HTML, Ext – JS, CSS and XML.

Designed queries for data retrieval.

Software Developer at Fedex Kinkos February 2007 - August 2008

Involved in providing Level 3 production support for varied issues that arose with the application.

Resolved critical issues majorly involving all high criticality issues centers being completely down, client workstations not starting up.

Resolved and fixed all Sev1 and Sev2 critical issues assigned.

Involved in fixing the color large format issue that was high-revenue impacting.

Implemented java beans and utility classes for interacting with the database. using JDBC.

Implemented enhancements and completed defect fixes using java beans

Salesforce Certifications –

Salesforce Certified Admin

Salesforce Advanced Admin

Salesforce Platform App Builder

Salesforce Certified Field Service Consultant

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Salesforce Certified Experience Cloud Consultant

Education

Pune University, Bachelor's degree, Information Technology · (2001 - 2005)

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