Customer Service Marketing Coordinator

New York, NY ***** 646-***-**** ***************@*****.***

KARIMA BOUTOUIL

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

PROFESSIONAL

SUMMARY

SKILLS ● Service Prioritization

Fluency French, Spanish,

Arabic

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Dining Crew Workflow

Optimization

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● Wine Service

Order Accuracy and

Delivery

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● Patron Rapport

● Patron Experiences

● Menu Memorization

● Cool Under Pressure

● Taking Reservations

SERVER TEMP US OPEN 09/2021 to Current

Amerivents, New York

SALES/MARKETING COORDINATOR & TRANSLATOR 02/2007 to Current Translinguistics, Inc, Miami, NEW YORK, FL, NY

WORK HISTORY

● Served food and beverages promptly with focused attention to customer needs

● Worked with POS system to place orders, manage bills, and handle complimentary items

● Cultivated warm relationships with regular customers

● Maintained clean and organized dining areas to uphold restaurant hygiene standards

● Set positive tone for entire dining experience as first point of contact for incoming guests. As subcontractor to tour guide agency, provided translating services and assistance to international clients requiring interpreting of conversation and documents

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Dealt with all aspects of operations including sales, marketing, customer service, as well as planning, and execution of tours in various U.S

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● Cities and points of interest

Review and transcribe legal documents from French & Spanish to English paying attention to detail and localization

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Translate complex texts containing colloquial and idiomatic expressions into English ensuring cultural subtleties are maintained.

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CUSTOMER SERVICE (TEMP) TEMP POSITIONS GROUP 02/2019 to 03/2023 Empire State Realty Trust, New York, NY

SERVER (TEMP) AMERIVENTS 01/2021 to 01/2022

Blackstone, New York, NY

MULTILINGUAL RECEPTIONIST 03/2007 to 04/2008

Sofitel Hotel, New York, NY

Greet visitors, distribute mobile tour/player units with lanyards and headphones, answer questions, troubleshoot/resolve problems

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Instruct visitors on the basic procedures for the tour, and how to start the tour, and select the appropriate language

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● Ensure that visitor flow moves at a reasonable pace

● Collect mobile tour equipment and return to the distribution point

● Alert security when departing visitors fail to return units Help fellow associates during peak periods, prepare units prior to scheduled tours, inventory and oversee equipment movement and recycle units.

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● Served food and beverages promptly with focused attention to customer needs

● Bussed and reset tables to keep dining room and work areas clean

● Worked with POS system to place orders, manage bills, and handle complimentary items

● Cultivated warm relationships with regular customers

● Maintained clean and organized dining areas to uphold restaurant hygiene standards

● Set positive tone for entire dining experience as first point of contact for incoming guests. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

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● Confirmed appointments, communicated with clients, and updated client records

● Kept reception area clean and neat to give visitors positive first impression

● Answered phone promptly and directed incoming calls to correct offices

● Responded to inquiries from callers seeking information. College Juliot Curie Douai, France

Bachelor of Science, Literature And Languages, 2009 EDUCATION

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