Scrum Master Information Technology

Luis E. Gonzalez

**** ****** ****** ****, ******** Springs 80924

Cell Phone 808-***-**** - Email ************@***.***

www.linkedin.com/in/luis-gonzalez57

Information Technology SCRUM Master \ Project-Program Manager

SECURITY Clearance: Top Secret-SCI/SSBI, 17 Feb 2013, Not Active

An accomplished project leader with over 25 years of professional and military experience, I bring 18+ years of expertise in managing the design and delivery of cost-effective, high-performance technology solutions. During the past decade, I’ve directly overseen a portfolio worth over $21 million. My skill set spans all phases of the project life cycle—from initial feasibility analysis and conceptual design to implementation and enhancement. I excel at leading cross-functional, geographically dispersed teams, leveraging agile methods alongside proven program management techniques. My strengths include strong analytical abilities, an entrepreneurial mindset, effective problem-solving, and excellent communication skills. As a troubled project turnaround specialist, I have a proven track record of success. Above all, I prioritize driving customer satisfaction and fostering long-term relationships. Selected areas of expertise:

Skills:

Agile Software Development

Certified SCRUM Master

SCRUM of SCRUM – Scaling Agile

Project Life Cycle Management, ITIL

Distributed/Virtual Team Management

JIRA, Confluence, Rally, MP, SharePoint

Cloud Architectures and Operations

Business Intelligence & Analytics

System Security & Information Assurance

Compliance Management

Leadership, Communication, Risk Mang

Planning, Scheduling, Forecasting

Critical Thinking, Prioritization

Education

Certifications

MS, Colorado Technical University 2009

Bachelor of Science, The United States Air Force Academy 2002

SCRUM training, (EIM) 2014

Scaled Agile Training SAFe 2015

SCRUM Alliance Certified Scrum Professional (CSP-SM) org. 2017 re-Certified Aug 2024

SCRUM Alliance Certified Scrum Master (CSM) org. 2014 re-Certified Aug 2024

SCRUM Alliance Product Owner recertification (CSPO) org. 2015 re-Certified Aug 2024

SCRUM Alliance SCRUM Professional-Product Owner (CSPO-PO) org. 2017 re-Certified Aug 2024

Professional Work History

Tyler Tech (MicroPact): www.tylertech.com (Remote)

IT Project Manager / SCRUM Master June 2019 to June 2024

As Information Technology Project Manager responsible for tracking software development across multiple teams and reconciling the interdependencies among different projects, ensuring they are aligned with Department of Justice (DOJ) initiatives and goals. Results: Team deploys and delivers entellitrak solutions and components, with in scope, schedule, and cost. DOJ development team successfully manages business process, workflows, knowledge, and case management.

Provided leadership and direction for a project team working with DOJ to establish a solution to automate the ingest and tracking of Freedom of Information Act (FOIA) requests. Results: Team established a preconfigured set of features that serve as the current FOIA baseline and provided the business with a new preconfigured product.

Served as leader, mentor, and coach across multiple project teams. Trained new project managers (PM) getting them up to speed on Tyler’s Agile process and PM duties. Provided growth opportunities for Application Engineers (AE) on team, allowing them to participate in the integration and creation of new features enhancing Tyler’s accelerator functionality. Results: Kept Tyler BI & FOIA accelerators relevant in the market space. Provided an active environment and solution that was utilized by Sales to secure several contracts in 2020 & 2021.

Wells Fargo: www.wellsfargo.com

Agile Coach and SCRUM Master Jan 2019 to June 2019

Served as Agile Coach for four teams to drive the adoption of the best agile practices across the Complaints Data Analytics and Reporting Organization (CDAR) Results: 25% improvement in the team’s execution of agile sprints.

Responsible for the utilization of JIRA to track requirements and improve the development team’s process, backlog grooming and sprint planning. Facilitate collaboration across a complex, diverse organization including partnering and coaching team members to foster the adoption of Wells Fargo Agile processes.

Served as delivery manager for the speech analytics team successfully deployed a new speech recording and analytics product to three lines of businesses internal to Wells Fargo. This deployment is expected to roll out across the Wells Fargo enterprise in June 2019. Results: Wells Fargo will have increased capacity to data mine complaint calls in order to find root cause for complaints, which will allow for necessary improvements to be made.

Access Data Consulting Corp.: www.adcc.com

IT Project Manager / SCRUM Master March 2018 to Aug 2018

Pearson is an education publishing and assessment service to schools, corporations and students. As a consultants, served as a SCRUM Masters and Project Managers for Pearson.

As a SCRUM Master managed the tracking, completion and validation of requirements for Pearson’s Cloud Transformation project utilizing agile and Kanban process and frameworks. Results: Delivery of the first Global Learning Platform application for a limited pilot before the 2018 school year.

As a SCRUM Master, coached a team of Pearson developers as they created a prototype platform to support a Security Automated Framework in AWS. Results: The successful development a prototype, capable of detection, alerting, mitigating and educating users of network security violations without a manual process.

Perficient Inc.: www.perficient.com (Remote)

SCRUM /Senior Project Manager /Delivery Manager for offshore Development Jan 2014 to Nov 2017

Perficient, Inc. is a leading consulting and technology services company, delivering business-driven technology solutions.

Spearheaded the creation of a 24x7 call center in Nagpur in order to provide support for Skype for Business. Results: Delivered a new offering, capable of providing technical support for Skype for Business covering three tiers of technical proficiency. Opening up a new line of business for Perficient.

Served as the Delivery Manager and SCRUM Coach for eight offshore development teams, facilitated communication and providing guidance on SCRUM process. Teams were developing a full end to end healthcare management system for BlueCross BlueShield. Results: Established Agile processes that will allow the successful completion of an 8 million dollar development project.

Served as a team leader / SCRUM Master in the development of a one of a kind Google Search Appliance (GSA) deployment. Successfully merging natural language processing, a decision engine, a graph data base and an intuitive user interface in order to accomplish Googles’ smartest search ever. Results: Position the completion of a 2.2 million dollar research, development, and deployment effort on time.

As a consultant, led 3 Agile SCRUM teams for a major telecommunications company. Responsibilities included coaching, implementation of agile processes, SCRUM Master Duties and removal of team impediments. Results: Iterative development and improvements to company’s internal and external portal. Also, the development of client’s first mobile application to aid customers manage accounts and services.

Provided Agile influenced project leadership for rapid Google Search Appliance (GSA) engagements and deployments. Results: Providing customers an immediate return on investment and improvement in their search capability.

Led team that triaged and provided emergency improvements of six current Google Search Appliance deployments. Provided customers detailed analysis report of recommendations for future environment improvements. Results: Efforts have led to fostering longer term engagements and relationships with clients.

S4 Inc.: www.s4inc.com

Information Assurance Analyst At Network Operations security Center (NOSC) Aug 2012 to Jan 2014

DoD contractor that aided service personnel in prioritizing and optimizing network assets and resources to ensure mission operations. Provided technical assessments, risk analysis, mission impact assessments, and recommendations to mitigate Network degradations.

Enterprise Information Management (EIM): (Remote)

Agile SCRUM Master / Information Technology Project Manager Jan 2009 to Aug 2012

EIM is an IBM Premier Business Partner. Work assignments and responsibilities progressed from Project Manager to Sr. Project Manager / SCRUM Master for facilitating, mentoring, advising, and training specialized teams for software solution architecture, design, development, and deployment across all of EIM’s market sectors.

Led a team to develop and deploy a high availability cloud environment supporting the largest Software as a Service (SaaS) advance case & enterprise content management solution in the Federal Government supporting over 1.5 million users worldwide. Results: Provided a fully loaded balance multi-site capability with complete disaster recovery and restoration in under 1 minute.

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