Customer Service Group Lead

817-***-****, *****************@*****.***

DAVID PATTERSON

Objective

I am an associate that will effectively utilize acquired skills. Ability to thoroughly research analyzes situations and proposes creative solutions.

Professional Highlights

Group Lead

Oversee 30+ associates in a Group Lead role.

Maintaining employee job productivity

Verifies data to ensure completeness and correctness

Reviews files, records and other documentation to obtain information and respond to routine inquiries both orally and in writing

Update and input data for associates Productive Reporting System (PRS)

Provide end of day report to supervisors.

Work with Microsoft Excel and Word daily.

Trained new associates for daily duties

Detail Assistant

Process orders for shipment in a timely manner.

Oversee merchandise with a team of over 10 personnel while ensuring merchandise is meticulously organized

Served as Safety Warden maintaining employee safety.

Correct orders to assure great customer service.

Trained associates and temp associates for daily duties.

Picked orders productively with accuracy as priority

Skills

Excellent Communication skills

10 key

Type 35 wpm

Microsoft Excel, Word and Access

Multi-tasked

Great Leadership Skills

Administrative support

Excellent customer service skills

Employment History

Group Lead

JCPenney Logistics, Haslet, TX

2004 - 2024

Merchandise carton processor

JCPenney Logistics, Haslet, TX

Oct 2004-2011

Sales Representative

Pep Boys, Fort Worth, TX

Oct 1999- Oct 2001

Telephone Sales Rep

Aegis Comm., Fort Worth, TX

Feb 1997-Feb 1999

Education

Associate’s degree in criminal justice

Everest College, Arlington, TX

April 2007

References

References are available on request.

Contact this candidate