Service Representative Customer

Karen Inglis

Lake Saint Louis, MO *****

***********@*****.***

636-***-****

Work Experience

Patient service representative

BJC neurology Associates-St. Louis, MO

October 2024 to January 2025

• check patients in to physician appointment

• Verify insurances for all patients coming into the clinic

• Collect co-pays for appointments

• transcribe orders for patients Insurance

• make reminder calls for patients coming in

Customer Service Representative

Chubb Insurance-O’fallon, MO

January 2024 to September 2024

• assist real estate agents

• Create policies with agents for Chubb

• Great home valuable article and auto policies

Patient Care Representative DME

HITEK-Saint Peters, MO

December 2022 to October 2023

· Field phone calls for all departments including limb and brace

· Create new patient charts

· Work with therapists at area facilities and hospitals to obtain documentation for patient’s insurance

· Work with HITEK wheel-chair specialists seeing patients for evaluations according to their specific needs

· Help coordinate technician schedules for drop or pick up of equipment, or assess patient’s issue with their specific wheelchair

· Create needed documents for patient’s insurance to pay for DME

· Insurance: verify, check amount owed by insurance, update in patient’s chart Representative Outpatient Therapy

US TECH (Contract)-St. Peter’s, MO

August 2021 to October 2022

· EPIC scheduling of appointments for new and recurring patients physical, occupational, and speech therapy

· Reminders of patients for new evaluations for the next business day

· Input of Billing Codes in Soarian for Physical therapy, Occupational therapy, Speech therapy

· Input of new demographics and Insurance Cards in Soarian

· Scan the signed plan of Care for patient and communicate this to the therapist

· Field phone calls for all personal and communicate through TEAMS Front Desk Coordinator

Restorix Health-Saint Charles, MO

October 2018 to April 2021

Wound Care Clinic

· Daily Entry of Wound Care referrals

· Insurance verification of all patients

· Document scanning in company system

· EPIC scheduling of appointments for new and recurring patients

· Daily reminder calls for patient appointments on the next business day

· Scrubbing and entry of daily and weekly charges for visits conducted in Wound Care Clinic

· Monthly reconciliation of bills entered in hospital system from Wound Care Clinic

· Assist in establishing new providers in Wound Care Clinic Administrative, Medical Records

Pathways Community Hospice-Chesterfield, MO

January 2005 to December 2017

· Document weekly team meetings, preparation of system reports, track productivity for Management.

· Data Entry of daily Hospice Referrals

· Weekly Entry of Staff schedules for clinical managers

· Scanning of all documentation required by management

· Emailing Consents to family members, typing letters for management, etc.

· Tracking answering service log daily

· Create new contracts and maintain contract data base

· Event planning- collaborating with community relations director

· Maintain outside education database

· Maintain time sensitive weekly schedule for Nurse Practitioner Desk Representative/CSR

Medical Transportation Management-Lake Saint Louis, MO

· Answer calls from transportation providers having issues

· Assist providers via text, chat, or fax

· Triage issues with transportation providers

· Resolve payment issues to providers

· Assist customers via setting up transport trips

· Assist location of customers

· Resolve log in issues for providers

Education

Bachelor's degree in Psychology

Maryville University of Saint Louis - Ballwin, MO

September 2004 to August 2009

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