Store Manager Customer Success

Michelle Jack

Queens, New York 646-***-****

******.**@*****.***

Hardworking and reliable housekeeper, adept at maintaining the cleanliness of the office premises and working in compliance with the health administration. Able to perform a wide variety of cleaning duties, maintenance procedures and housekeeping services.

Employment Experience-

My Clean Inc. New York, NY- (March 2013- Present)

Housekeeping Manager

●Executed daily maintenance and cleaning procedures such as, vacuuming/shampooing carpets, dusting furniture, window washing, floor/wall sweeping/mopping/stripping/waxing, restrooms sanitizing/cleaning and trash removal.

●Performed various cleaning activities of assigned areas – rooms, offices, lobbies and public areas.

●Inspected all the areas and office premises to check whether any part is left unclean.

●Monitored and documented the materials used in cleaning processes on a daily basis, including them in cleanliness of the annual budget.

TJMaxx New York, NY- (January 2008- February 2013)

Assistant Store Manager

● Performed as the primary point of contact for key accounts, ensuring client satisfaction, fostering long-term relationships, and identifying opportunities for upselling or cross-selling.

●Worked closely with the marketing, product, and customer success teams to align sales initiatives with overall company goals and ensure a cohesive client experience.

●Effectively communicated the full range of available products and services the company offered while Influencing the sales associates to achieve sales volume and margin targets.

●Handled cash transactions and maintained accurate cash handling procedures.

Antique Orange Brooklyn, NY- (June 2002- January 2008)

Supervisor

●Communicated clear expectations and held the sales team accountable to achieve all brand, performance and behavior standards.

●Drove the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience.

●Ensured that all visual directives are executed seamlessly and also directed all executed strategic merchandising to maximize sales and presentation standards.

●Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Education

LaGuardia Community College - Queens, NY

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