Desktop Support Technical

Michel D. Gayflor

***** ******* **** ***

Maple Grove MN 55369

Contact : 612-***-**** Email: *************@*****.***

Summary: Experienced Network Administrator and Desk-side Support Specialist with 3+ years of expertise in hands-on technical support, network configuration, troubleshooting, and administration. Holding an Associate of Applied Science (AAS) degree in Network Administration, I possess strong skills in deskside troubleshooting, IT support, and network management. Currently pursuing studies in Cybersecurity, I am seeking a Desktop Support/ Deskside Support/IT Helpdesk/Network Administrator position to provide remote support and on-site technical assistance and further enhance my technical expertise.

Experience

Desktop Support Analyst

Medtronic Medical Company

April 2022 - Present

User support – Providing support for end-users including training and assistance with OS features

Active Directory – Managing user accounts, permissions and security settings

Troubleshooting – Resolving issues related to email delivery, synchronization, and connectivity.

Set Up Workstations – Setting up workstations for new employees, including hardware setup, software installation, and network configuration.

Outlook Support – Helping users with issues related to Microsoft outlook including email setup, troubleshooting, and maintenance.

Password Reset – Assisting users with resetting their passwords and managing access to systems

Office 365 – User account management, email services, software installation and updates, security and compliance etc.

Inventory Management – Managing the inventory of hardware and software, ensuring that all equipment is accounted for and in good working condition.

Ticketing – To ensure a well–organized and responsive IT support environment, ensuring that user issues are resolved efficiently and effectively.

Installation – Install and configure hardware and software, implement and maintain computer security.

Technical Support – Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printers

Problem Solving – Have strong problem-solving stills

Customer Service – Have excellent communication and customer service skills

Remote – Experience with remote desktop support

Education

Nathan E. Gibson Memorial Academy

Diploma - Monrovia, Liberia

Hennepin Technical College

Associate of Applied Science (AAS) in Network Administration

Current Student - Cybersecurity

Hennepin Technical College

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