Pharmacy Technician Customer Service
Resume:
SENNECA
BROWN
S
B Winston salem, NC *****,
************@*****.***
PROFESSIONAL SUMMARY
Forward-thinking pharmacy team member with expertise to supervise staff operations and strengths necessary for effective pharmacy technician work. Improve staff knowledge and abilities by delivering personalized coaching and training. Well-versed in standards and regulations and able to enforce strict compliance. Dependable technician goes extra mile to maintain customer satisfaction and well-being,I would like the opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. SKILLS
• Give vaccinations • Input prescriptions and fill them • Resolving third-party insurance
• Record Keeping • Call doctors and take new prescriptions • Make the schedule for the technicians
• Send back out of date and hazard drugs • Good customer service skills EXPERIENCE
RXOM/Certified senior pharmacy Technician May 2006 - June 2024 Walgreens Winston salem, NC
• Maintained updated knowledge of federal and state regulations related to pharmacy operations and compliance.
• Managed and directed daily workflow of pharmacy technicians to ensure efficient operations.
• Identified areas in need of improvement with consistent metrics, regular reports and knowledgeable comparisons with targets.
• Recognized outstanding contributions from individual team members through regular feedback sessions or performance reviews.
• Responded promptly to questions or concerns raised by patients regarding their prescriptions or other pharmaceutical needs.
• Maintained standards by orienting, training and monitoring new pharmacy technicians. Trained new pharmacy technicians in various tasks including medication dispensing, inventory management, and customer service.
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• Provided guidance on best practices for handling prescription refills, transfers, prior authorizations, and insurance claims.
• Coordinated with suppliers and wholesalers to ensure timely delivery of medications, supplies, and equipment.
• Developed strategies for improving overall efficiency, productivity, and performance within team of pharmacy technicians.
• Collaborated with pharmacists to resolve medication-related issues and inquiries from patients or healthcare providers. Assisted with hiring processes by reviewing job applications, conducting interviews, and making recommendations for potential new hires.
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• Monitored performance metrics of individual team members to identify areas for improvement or additional training opportunities.
• Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service.
• Prepared weekly schedules for pharmacy technicians while ensuring appropriate coverage during all operating hours. Pharmacy Technician January 2005 - May 2006
Midicap Pha Winston salem, NC
• Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
• Assisted patients with OTC medications and medical supplies.
• Called insurance companies to determine prescription cost. Pharmacy Technician June 1996 - January 2004
Eckerds / Rite Aid Winston salem, NC
• Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
• Entered orders in computer system for refills.
• Resolved account issues and prescription problems via telephone and at counter. EDUCATION
Diploma June 1996
Reynolds high school, Winston salem, Nc
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