Customer Service Field Technician
Resume:
Michael Delisle
El Cajon, CA 92019
*************@*****.***
Experience
JUNE 2024 - CURRENT
One Stop Pool, San Diego, CA – Commercial Field Technician
● Testing and balancing water chemistry
● Brushing tile line, walls, and bottom of pools
● Safe and proper handling of chemicals and maximize their use
● Maintaining, testing, and diagnosing equipment
● Daily field documentation and site reports
● Complying with all safety procedures, including safe working and driving habits
● Maintain high standards in customer service and professional and ethical conduct
● Ability to spot equipment repair needs and communicate those needs to the office DEC 2023 - JUNE 2024
Solar Pool Supply, San Diego, CA – SHIPPING AND FULFILLMENT SPECIALIST
● Performing order fulfillment tasks in a warehouse setting
● Operating heavy equipment such as pallet jacks and forklifts to move stock
● Ensuring accuracy and quality in order picking and packing
● Assisting with inventory management and stock replenishment
● Maintaining a clean and organized work area
● Following safety protocols and guidelines
MAY 2023 - DEC 2023
Bicycle Warehouse, San Diego, CA – SALES
● Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
● Assisting customers with questions, needs and purchases
● Maintaining positive business relationships with customers to ensure future sales
● Identifying customer needs
● Achieving agreed upon sales targets and outcomes
● Preparing merchandise for display
● Negotiating with potential and existing customers to close sales
● Assisting customers as needed with purchase decisions JUNE 2022 - MAR 2023
National Powersport Auctions, Poway, CA – CR WRITER
● Responsible for providing accurate and complete documentation of overall condition of a variety of power sport vehicles
● Utilizing a tablet to complete all details of the Condition Report including vehicle condition, identification data, condition description, and photographs
● Making recommendations for reconditioning to increase vehicle value
● Conducting assessments of vehicle condition upon delivery documenting any damage or repair required
● Adhere to work instructions/procedures regarding inspections/documentation
● Demonstrating commitment to workplace safety by following predetermined safety procedures
● Providing sale day assistance including locating and moving vehicles, and starting or jumping vehicles.
MAR 2022 - JUNE 2022
NiteRider, Poway, CA – CUSTOMER SERVICE
● Processing repairs, returns and warranty replacement documentation
● Provide customer oriented communication by telephone, e-mail and written letters
● Building relationships by providing extraordinary customer service
● Ensuring accurate data entry for repair invoices
● Processing the flow of products coming in and out of the customer service department
● Processing on-line orders
● Answering questions for on-line customers
● Assisting customers with purchase decisions
SEPT 2020 - MAR 2022
Trek Bicycle Corporation, La Mesa, CA - SALES
● Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
● Assisting customers with questions, needs and purchases
● Maintaining positive business relationships with customers to ensure future sales
● Opening and closing store as needed
● Identifying customer requirements
● Achieving agreed upon sales targets and outcomes
● Preparing merchandise for display
● Negotiating with potential and existing customers to close sales
● Assisting customers as needed with purchase decisions
● Assisting in physical inventory counts
● Implementing all visual merchandising standards
● Setting up merchandise on the sales floor
● Monitoring for loss prevention
JANUARY 2016 - 2022
Freelance, San Diego, CA - PHOTOGRAPHER/VIDEOGRAPHER
● Providing photography services to clients for a variety of photoshoots including portrait, wedding, lifestyle & branding
● Managing sales, marketing, purchasing
● Building relationships and consulted with clients during pre and post-production to meet their needs
● Creating new ways to increase sales
● Processing photos, edit and retouch images and restore photos using Adobe Photo programs
● Planning logistics of shoot locations
● Managing social media to increase visibility and find new clients
● Conceptualizing, editing and producing video for clients
● Reviewing the social & digital work of competitors & industry leaders to constantly stay at the forefront of video and photo trends
● Managing time effectively across multiple jobs
NOVEMBER 2018 - MAY 2019
Korova, San Diego, CA - OUTSIDE SALES REPRESENTATIVE
● Presenting, promoting and selling products to existing and prospective customers.
● Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory
● Planning and organizing daily work route in territory
● Reaching out to customer leads through cold calling/emailing
● Achieving agreed upon sales targets and outcomes
● Maintaining an accurate record of all leads, customer accounts, and sales
● Maintaining positive business relationships with clients to ensure future sales
● Continually meeting or exceeding sales targets by selling company products to new and existing customers
● Strategically negotiating with potential and existing customers to close sales MAY 2012 - OCT 2018
Observatory Theater, San Diego, CA - SECURITY
● Circulating among visitors, patrons, or employees to preserve order and protect property
● Warning persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
● Communicating security status, updates, and actual or potential problems, using established protocols
● Monitoring and authorizing entrance and departure of employees, visitors, and other persons to maintain security of premises
Education
2002-2006
Otay Ranch High School, Chula Vista, CA - HIGH SCHOOL DIPLOMA Skills
● Creativity
● Management
● Leadership
● Self-Motivation
● Time Management
● Organization
● Problem Solving
● Customer Service
● People Skills
● Communication
● Work Ethic
● Collaboration
● Adaptability
● Empathy
● Computer proficiency
Additional Achievements
Published Photographer
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